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Salesforce Business Analyst

Posting Country:  United Kingdom
Date Posted:  23-Oct-2020
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?


Function: Sales Operations
Band: G Department:
Group Commercial & Operations
Reports to: Ignite BA Team Lead 
Location: UK Newbury Or UK Paddington

Role purpose:


Group Enterprise Sales Operations is a pivotal business function, which sits within Group Business Commercial Operations. Its mission is to maximise sales impact through intelligence and zero touch operations. Sales Operations does this successfully by organising its teams under functional pillars. We start by understanding our sales strategy and how Vodafone need to differentiate to compete and win. We then implement the tools and platforms which align to delivering the strategy, allowing us to capture the right data, which is tracked and digitally published to enable the insights. Tracking this allows us to know what to pay our teams through our world class commissions scheme. All of this is delivered via regional sales operations business partnering through our ‘frontline’ teams.

As part of the Sales Operations Function Platforms primary purpose is for the Vodafone Enterprise Global implementation of (Ignite) used by 7, 000 sales users in multiple OpCos and lines of business for opportunity and account management. The role of the team is to set the strategy and plan for Ignite evolution and simplification, design and build all changes to the platform and run the platform in BAU.
Working within the dedicated Business Analyst team, you will lead the analysis effort on significant market leading projects, through owning and facilitating the requirements process and providing analytical insight to drive solutions.



Key accountabilities and decision ownership :
• Manage Stakeholder relationships with Enterprise Markets (Business Owners and relevant SME’s) and Group Enterprise for small platform changes
• Collaborate with external SME’s. I.e. external agencies on new functionality area’s within SFA tooling (ie. Analytics, BI, Commissioning, Collaboration, Digital Signing, Application development)
• Detail incoming ideas, requests into Business requirements, provide input on process, data model, integration, etc.
• Manage projects throughout the delivery cycle.  I.e. supporting the preparation and running of events such as Show and Tell, Testing, `UAT, Migration, Readiness and Training as necessary.
• Specifically complete the business requirement specifications and ensure they are signed-off by the business SMEs. Continually ensure the system requirements and design remain aligned with the business requirements.
• Ability to capture, document & manage business needs (Inc. scoping ideas, aligning to business strategy and business goals, eliciting business requirements and ensuring traceability of requirements throughout the project lifecycle
• Accurately assess business architecture impact. (Inc. impact of change on existing process, organisation and tech.)
• Capturing & documenting new & updated procedures, business intelligence, data and information modelling
• Stakeholder engagement – business & technical to deliver projects to customers
• Create simple local requests process, standardising functionality, considering user experience and future adoption


Core competencies, knowledge and experience :

• Working knowledge of Salesforce Automation tooling, specifically
• Negotiating skills and cultural sensitivity to reach compromises across a global footprint of Enterprise teams
• Influencing skills at all organisational levels, with multiple stakeholders across organisational boundaries
• Project Management experience, works collaboratively and nurtures strong team ethic
• Demonstrable experience using best practice methodologies in both Waterfall and Agile delivery projects


Must have technical / professional  qualifications:

• Sales Force Qualification (desirable)
• Project Management methodology (desirable)
• Experience as a business analyst working in either a consultancy or internal position

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.