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Senior Product Manager - Communications

Posting Country:  Ireland
Date Posted:  10-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Why work for us:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow.
 

Role Purpose :

Vodafone Business exists to drive profitable growth across Ireland’s Telecommunications & IT portfolio. Our portfolio includes flagship products, which are central to the execution of Vodafone’s Enterprise strategy.  A key success factor is ensuring that our portfolio strategy is effectively translated into product roadmaps and world leading products which are underpinned by robust, transparent, and realistic business cases.

Leveraging skills and capabilities across Vodafone Business to drive commercial performance and class leading products, this highly visible, senior role requires proven experience working effectively with a wide range of senior stakeholders across Marketing, Commercial & Operations, Technology as well as the Product Management, GTM and Finance teams.

As part of the Vodafone Business Product management team, this pivotal role is accountable for several of the products in our Communications portfolio - ensuring that: 
 

  • You are developing the product vision and strategy (~1-3 yr horizon), ensuring this is clearly defined based on customers, competitors, technology and market trends, working cross-functionally with sales, marketing, strategy, operations and technology to ensure alignment.
  • Customer co-creation is used to foster an innovative ‘product design’ mentality, ensuring customer’s needs and problems are driving investment decisions.
  • Product roadmaps are defined to meet specific customer, commercial and strategic objectives to expand Vodafone’s leadership position and market share.
  • Customer outcomes and product features are defined by taking into account the entire product lifecycle, including sales, delivery, operations, service, billing, capacity and performance.
  • Decisions are made and executed quickly to address challenges and opportunities throughout the product lifecycle – effectively prioritising multiple demands from changing market conditions, sales, delivery, operations and managing feature changes as necessary.
  • Support is provided for customer and sales opportunities with regard to your associated product/s and how it/they will address customer needs.
  • Business case creation and prioritisation is undertaken for the product - with realistic assumptions and phasing that sets us up for successful in-year delivery.
  • There is a clear set of CX outcomes, blueprints and product epics, capabilities and features covering the ‘what’ E2E (inc Technology requirements) defined as part of the NPD or in-life changes process, working closely with Technology Product Owner.
  • Revenue, profit, customer satisfaction and performance targets are delivered across all segments for the relevant Product line.
  • All aspects of in-life and end-of-life Product requirements are effectively managed through the Product lifecycle, including technology, operations, service, regulatory, security, data privacy and compliance (working with relevant teams to assure this where necessary).
  • Broader Product requirements are effectively managed, working with relevant teams where necessary on propositions & go-to-market, legal, regulatory & risk, security & data privacy compliance, product documentation, marketing assets and sales enablement.

Essence of Role – Key Accountabilities:

  • Define highly competitive and industry leading customer-experience vision & plans.
  • Define and maintain the target market and develop the 18-month Product roadmap and 12-month plan. 
  • Drive continuous improvement in the performance of the product/s across customer experience, profit, and revenue. 
  • Define, track, and then manage the end-to-end product targets for market share growth, product revenues, margin, and customer service performance.
  • Define key new product features, ensuring these are aligned to the customer experience and outcomes. Working with Technology to ensure technical feasibility. 
  • Be accountable for the compliance of your Product to Cyber & Corporate Security, business resilience policies and standards through the NPD process and throughout the lifecycle of product/solution.

We Are Looking For You, If You Have:

Essential

  • Background in SIP, Unified Communications, Conferencing and Collaboration products
  • Experienced in customer co-creation and product design innovation to develop new products
  • Appropriate product lifecycle management experience, and the ability to triage across a product and segment mix, ensuring issues are resolved and plans stay on-track.
  • Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver and service.

 

Desirable

  • Working knowledge of data privacy and security by default and by design principles and alignment to Information Security frameworks
  • The gravitas to act as the expert for their product with credibility up to customer ‘C’ level and senior leadership team (SLT) level
  • Appropriate experience in leading and motivating virtual teams and the ability to maintain the right balance between tactical and strategic activity.
  • Agile product development and delivery experience (e.g. SAFe, Spotify, Scrum) and qualifications

Who we are:

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.


Our purpose is to connect for a better future, and this is made possible by our people.  No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!


Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.


Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

 

When choosing us :

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits! 

Some of the benefits that you will receive along the way are:

 

  • Competitive Salary
  • Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
  • Generous Employer Pension contribution
  • Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
  • Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
  • Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
  • 23 days annual leave and 3 charity days off – PLUS  a dedicated day off for your birthday
  • Free Parking 
  • Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

 

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you. 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.