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Key Account Director

Posting Country:  Ireland
Date Posted:  30-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Why work for us:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow.

Role Purpose:

The development of strategic relationships within our Key accounts. You will have responsibility for both retention of existing and the growth of additional revenues through developing and closing total communications business opportunities within your customer base.

Key accountabilities:

  • Deliver and exceed against all targets. Revenue, Hero products, Contribution margin, Churn across product lines, Customer Satisfaction.
  • Own the bid strategy for the account base
  • Develop and implement a Buying Centre for each account with a Stakeholder Engagement Plan that develops relationships across and through each organisation right up to CEO level and that leverages key Vodafone stakeholders
  • Identify and understand all customer business requirements and use this to develop a successful sales strategy and plan that clearly demonstrates the value and partnership that Vodafone with its product and solution set can bring to the customer.
  • Act as a strong customer advocate within VF Business to ensure that all internal stakeholders understand the key challenges in the marketplace.
  • Develop account plans for our top customers and implement a Stakeholder Engagement Plan that develops relationships right up to CEO level

We are looking for you if you have:

  • Ability to build strong internal relationships with C suite stakeholders in support of the Sales Plan
  • Experience in developing and closing multi million-euro opportunities
  • Expert in winning complex and long sale cycle opportunities.
  • Experienced at developing multi-faceted relationships that enable a deep understanding of the issues and needs of our customer.
  • Passion for Sales and Operational excellence through continuous improvement and driving high standards across the team.


Must have technical / professional qualifications:

  • Senior sales professional with 5 years ‘plus experience in a strategic/key sales role in a highly competitive environment
  • Business acumen and leadership skills
  • Deep understanding of ICT and digital transformation
  • Strong communication/influencing skills

Who we are:

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people.  No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

When chosing us:

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:
Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS  a dedicated day off for your birthday
Free Parking
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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