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Credit Analyst Manager

Posting Country:  Ireland
Date Posted:  22-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Why work for us:

At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow

Role Purpose:

The Credit Analyst Manager role is to overview credit risk strategies in conjunction with Credit Manager and is responsible for key Credit Risk and Credit Management reporting.

Key Accountabilities:

  • Recommend changes to the credit scoring polices for customer profiles in conjunction with Credit Risk Manager, Business, Fraud and D&A team whilst delivering a positive customer experience
  • Utilise customer data to shape risk segmentation and mitigation policies
  • Profiling customers in the debt cycle using Data Analysis and Data Mining techniques, to understand the debt and risks
  • Proactively identify credit risk issues and coordinate resolution management
  • Perform detailed quantitative and qualitative credit analysis of new and existing Vodafone customers and deliver recommendations and assessment of credit risk
  • Assessment of credit risk for all products and services, executing governance and controls.
  • Performance management reporting on key credit risk policies, strategies and scorecards and KPIs
  • Ensuring credit risk strategies are effective to minimise bad debt provisions, bad debt write off and customer churn
  • Identify process gaps/tool enhancements and partner with key stakeholders to implement a scalable, stable and secure solution
  • Instil culture of continuous improvement across all credit risk practices
  • Reporting regularly Head of Credit Management, CFO and Financial management and business on scorecard and credit risk performance
  • Implement regular governance meetings with key stakeholders to evaluate performance of credit risk strategies, providing insights and propose recommendations
  • Monitoring, audit and review of third-party performance
  • Process Accounts Receivable month end close 
  • Documentation of all credit risk strategies and processes
  • Communication and presentation of all Credit Risk and Credit Management KPIs and creation of reporting packs for all stakeholders within the business
  • Analysing, monitoring and reporting on Credit Risk and Credit Management performance to include trending and insights
  • Proactively calling out deviation from performance whilst providing recommendation for performance improvements
  • Provide forecasts and implement cash targets with Head of Credit Management providing full historical performance, trends and insights
  • Regular governance meetings with key stakeholders in Finance & Segment to ensure strategies, targets and forecasted numbers are aligned
  • Advancement of reporting to include dashboards and report automation
  • Identify process gaps or tool enhancements, input into business cases to progress Credit Management reporting
  • Documentation of all reporting processes

We are looking for you if you have:


  • 3-5 years within similar role within multinational environment
  • Finance degree, Accountancy qualifications or Credit Risk qualifications
  • Excellent analytical skill, with coding experience and a good understanding of data
  • Proven track record of success in utilising a collaborative approach to finding solutions to credit risk problems
  • Ability to critically evaluate and interpret complex information gathered from multiple sources and translate it into tangible business and customer impacts
  • Significant experience of credit management in a mass consumer technology-based service industry
  • Strong knowledge of financial statements including a firm understanding of how to use these to assess credit risk
  • Skilled at presenting at executive committees, leading meetings
  • Advanced excel and data mining skills
  • Experience using SQL, Power BI



  • SAP/Power curve experience

Who we are:

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people.  No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

When chosing us:

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:
Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS  a dedicated day off for your birthday
Free Parking
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.


Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.