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Digital Operations Engineer (Vodafone Innovus)

Posting Country:  Greece
Date Posted:  16-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

Being part of Vodafone Innovus Operations team, Digital Operations engineer’s mission is to ensure a smooth product experience by supporting the uninterrupted availability of provided services and functionalities, contributing to services availability and customer experience through proactive and reactive maintenance of systems under team’s scope.  Working alongside with engineers within the team and a diverse mix of software developers, QA engineers and DevOps Engineers, Digital Operations engineer will be responsible for operating, monitoring, deploying, and supporting the infrastructure, systems and processes of company's applications.

Key responsibilities and decision ownership:

•    Responsible for 24x7 continuous service availability and support for our applications
•    Responsible for monitoring of applications, related databases, OS and network, availability and capacity along with housekeeping and reporting of product operations
•    Conduct root cause analysis and sustainable solutions generation by creating or using monitoring tools as second level (L2) product support.
•    Troubleshoot complex system-level or application related problems, repairing and recovering from software application failures.
•    Interface with Digital Delivery, third level (L3) product support teams and external partners regarding the deployment deliverables of new applications’ services, coordinate releases cycles and troubleshooting.
•    Responsible for L2 service requests, trouble tickets, incidents and problem management including implementation of workarounds and changes.
•    Successfully roll-out, configuration and integration of the operated applications with applications managed by other teams.

Functional skills, experience & knowledge:

•    University Degree in Information Technology or closely related field.
•    A proven working experience of 2 years on IT engineering role (application support, system engineer) preferably in Telecommunications area.
•    Good Knowledge of release management process and monitoring systems.
•    Proven experience in servers with various Unix and Linux distributions and Oracle Database environments.
•    Broad experience and knowledge of application servers and especially Weblogic.
•    Good Knowledge of shell programming and sql.
•    Proven working experience in application life cycle and in continuous operation support systems (24x7)
•    Good knowledge of Oracle products and applications such as BPEL, OSB.

Core competencies and behaviours:

•    Strong stakeholder management skills
•    Strong facilitation, organization, and prioritization skills
•    Understanding of technical/IT business solutions

What's in it for you:

•     Competitive salary
•     Private Health & Medical Insurance
•     Extra days-off
•     We love mothers – 4 months extra paid off-period!
•     Gym, Sports, Excursion weekends & Special events
•     Restaurant, entertainment areas, hairdresser, etc.
•     Needless to say, we cater for your communication wherever you are
•     Come as you are. We love when people feel they can be themselves at work.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.