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Deputy General Manager - Solaris

Posting Country:  India
Date Posted:  01-Oct-2020
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Long Description


"Senior Delivery Manager - UNIX Operations Accountable for Server Infrastructure delivery (approximately 23,000 servers) hosted in Multiple Global Datacenter's spread across Europe. Accountable for successfull Transition of identified services from Europe to Shared Service Center and Drive Transformation for Delivery of Efficiency and Cost Optimisation - Year on Year 10% . Lead a team of 50+ Resources, comprises of Senior Delivery Managers, Solution Architects , Technical Experts etc - Ensuring agreed SLA's met / exceeded Accountable to embrace the opportunity to drive solutions to overcome issues or make progress; speaks passionately about how they will result into Success to meet the Larger Business Objectives ( Big Picture) Expertise in handling diverse stake-holders - comprises of Local Markets Technology Head, Global Business Heads, Shared ServicesSenior Leadership Team to ensure delivery of Server Operations Accountable forensuring Quality of Service at Speed of Business Thorough understanding of thetechnologies beyond Server Infrastructure to ensure seamless interface for meeting the Infrastructure availability for the Business . Technologies like Storage, Networks , Applications & their inter-dependency in complex DC environment Accountable to meet / exceed the CSAT, PSAT Targets Accountable to Drive projects related to the Business and Technology change - Drive effectiveness through various quality tools and present to the Service Management Team - Developing Team's Technical Competency - to take care of the new and future requirement- Drive CI, SIP, SOX compliance and ensure successful quality audits - Responsible for resource planning, budget and controls for Server Operations Delivery"

"Meet / Exceed the service level SLA, KPI for the Service Ensure 100% succession plan in place for the Technlogy Managers Ensure Career Framework and skill upliftment to control attrition < 10% Deliver Service with 10% Year on Year Efficiency Zero Escalations due to Quality and Speed of Delivery for Top Business Services 100% Compliance on the Service Reporting and Audits to meet Zero Tolerance Business Goals Drive 25% Practice Level initiatives across Infrastructure Management Vertical Ensure Efficiency across all the Towers interms of Tickets Reduction and Standardization Ensure Transition of Projects with adherence to schedule , Quality of Service, Cost Capability Development , not limitingto Resources but also strengthening the Service Portfolio Ensuring Automation with-in Services Portfolio for BAU Activities "

"Unix, Cluster, DC infrastructure, Virtualisation, ITIL / Service Management/ Resource Management/ Stake-Holder / Program and Project Management"

The Infrastructure Operations Manager provides expert knowledge to deliver the operation and management of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements to support the availability of Vodafone IT applications and Data Centre activities and database environments. The Infrastructure Operations Manager focusses upon the supervision of a team, who ensure availability and effective functioning of internal network infrastructure, data availability and technical support for customers (internal and external). Including monitoring of hardware and software in datacentres, and executing event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Senior Infrastructure Operations Manager.
Job Responsibilities
* Assists with and advises on the future customer demands / trends, giving direction for improvements on Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;
* Drives and maintains the delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and utilisation;
* Has full people supervisory responsibility for a team of Infrastructure Operations professionals who perform regular system reviews and pro-active performance and resilience improvements in order to provide best customer experience;
* Maintains solid relations with internal and external partners;
* Demonstrates solid communication skills, managing vendors of assigned systems Reviews vendor incidents regularly and organises vendor meetings to ensure that all incidents are solved according to Service Level Agreements (SLAs);
* Uses best practice knowledge to keep the consistency in infrastructure compliance with Vodafone Group standards;
* Understands the theories and practices across the service performance spectrum, leading refresh and/or decommission of programmes that improve service availability effectiveness;
* Understands IT/Network infrastructure challenges across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas;
Maintain and Repair
Monitor and Diagnose
Implementation and Integration
Incident Response
Automation and Robotics

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.