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Senior Customer Portfolio Delivery Manager

Posting Country:  Germany
Date Posted:  19-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Senior Customer Portfolio Manager
Düsseldorf, Germany


Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better future for all. We are always open to new things, and curious to create solutions that our customers will love. We are constantly learning to innovate the way we operate, set our global standards and to deliver on our strategy. Our ambition is to improve 1 billion lives and half our environmental impact by 2025. It’s up to each of us to make this happen. Ready?


Vodafone Business partners with large multi-national organisations, entrepreneurs and SME’s to build brilliant experiences and solutions that our customers will love. We work hard to simplify their processes and ensuring that their business is built on firm connectivity foundations. We help our customers leverage technology to improve people’s lives and to reduce their environmental impact. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapidly changing world to ensure they stay agile and competitive – wherever in the world they do business. We get it done, together. We think big, take risks, keep the best and learn from the rest. Do you?


Role purpose:

Within Vodafone’s Cloud & Security business, and our venture with IBM, “delivering with style” needs to be the beating heart of our operations as we look to delight customers with digital solutions that transform their businesses.


With us you will

  • Take accountability for a portfolio of customer deliveries and ensure the successful delivery of customer solutions, meeting the requirements, timescales, quality and cost demanded by the customer contract
  • In collaboration with Vodafone/IBM, and leveraging digital capabilities support the establishment, operation and improvement of a framework that governs customer solution deliveries.
  • Take responsibility, at a senior level,  for delivery success and setting targets, monitoring performance and managing the deliveries in an efficient and effective manner
  • Support the development and operationalise the communication framework to ensure customers and internal stakeholders are aware of the status of each delivery.
  • Structure the required escalation and intervention mechanisms that will enable the rapid remediation of any customer deliveries that are forecast, or are already, off-track.
  • Collaborate with deal and commercial teams to shape deliveries to ensure any inputs from Vodafone and IBM are commercially viable and support the win strategy on the deal.
  • Participate in key customer deals so that deliveries are shaped and understood pre-sales to ensure successful post-sales delivery.  Includes delivery oversight prior to signature to confirm the scope is deliverable to the required time and cost.
  • Develop and maintain excellent relationships with Vodafone & IBM.


Apply if you have

  • Managing large scale IT Service Delivery functions.  Experience in Europe essential; global experience desirable
  • Experienced with all aspects of complex project and programme delivery, especially in an out-sourced environment.
  • Running delivery in a client facing, commercial environment is essential.
  • Demonstrates the ability to make and take responsibility for sound and far reaching decisions on major technical and service delivery issues
  • Commercial and contractually astute and therefore able to direct teams to secure Vodafone’s best interests whilst recognising the client’s position.
  • Has the ability to deliver an efficient and digitised operational environement.
  • Shows a thorough understanding of applicable project and programme management and/or operational management standards and procedures including technical, quality, safety and financial matters across all areas of delivery.  Including Prince, MSP and other delivery frameworks.


What’s in it for you?

  • 30 days holiday
  • Flexible working
  • Vodafone family and friends discount
  • Collective accident insurance
  • Company pension (financed by Vodafone)
  • Voluntary additional pension insurance (financed by employee)
  • Gym

The future is exciting. Ready?


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »