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IoT Global Service Architect

Posting Country:  Germany
Date Posted:  26-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

IoT Global Service Architect
Germany, Home office


Role Purpose:
As the Global Leader in IoT, we need a highly experienced pre-sales professional to join our team of Global Service Architects. For this enterprise customer-facing role, you will focus on complex & strategic IoT opportunities whilst driving efficient handling of standard IoT solution types. As the subject matter expert for all service assurance considerations on a sales opportunity from pre-sales, through to contract signature your responsibilities will include;

  • Lead / attend customer pre-sales workshops covering all non-technical, service assurance elements –including all key ITIL functions: service support model, billing model, ordering and logistics and reporting.
  • Submit proactive and reactive (RFP, RFI, RFQ) bid input and partake in customer bid workshops – virtually/in-person
  • Recommend appropriate service propositions to customers in the pre-sales phase and support internally through bid and governance phase to customer proposal delivery
  • Support customer contract & SLA negotiation meetings
  • Attend customer on-boarding workshops on complex deals, where a handover of complex service model items to delivery is needed
  • Confirm the design/implementation of customer SLA reporting during pre-sales phase
  • Attend ad-hoc internal & external pre-sales meetings as subject matter expert
  • Identify service development opportunities – over and above standard models
  • Work with Product Management to contribute to on-going enhancement of the IoT global service catalogue of support services and related processes


With us yopu will:

  • Relationship building: Contribution in developing customer relationships from cost-focused closed question / RFx discussions, to a business partnership; understanding customer service needs on a strategic level. 
  • Direct influence as service authority, on growing the service and operational scope, where appropriate, to meet customer needs, exceeding expectations and increasing service revenue. 
  • Positive feedback: Maintain a professional and responsive relationship with the customer, measured through customer feedback on sales engagements. 
  • Service Authority: Understand contractual service obligations and ensure Vodafone has capability to deliver against them. 
  • Business ownership: Demonstrate an understanding of customer business challenges/pain, maybe market-specific and design best service assurance model.

Apply if you have:

  • 6-8+ years’ experience in corporate customer service design, management and or operations, ideally in an Outsourcer or large Service Provider environment. 
  • Demonstrates in-depth knowledge of commercial models and the ability to craft profitable services. 
  • Significant experience in working in multiple teams on a direct or virtual basis. 
  • Understanding of IT Infrastructure and Telecommunication Networks. o Fixed, Mobile (3G, 4G, 5G, NBIoT etc… 
  • In-depth problem solving skills
  • Commitment and enthusiasm


Our commitment
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.