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Digital Service Architect

Posting Country:  Germany
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Digital Service Architect
Home Office, Germany


Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better future for all. We are always open to new things, and curious to create solutions that our customers will love. We are constantly learning to innovate the way we operate, set our global standards and to deliver on our strategy. Our ambition is to improve 1 billion lives and half our environmental impact by 2025. It’s up to each of us to make this happen. Ready?


Vodafone Business partners with large multi-national organisations, entrepreneurs and SME’s to build brilliant experiences and solutions that our customers will love. We work hard to simplify their processes and ensuring that their business is built on firm connectivity foundations. We help our customers leverage technology to improve people’s lives and to reduce their environmental impact. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapidly changing world to ensure they stay agile and competitive – wherever in the world they do business. We get it done, together. We think big, take risks, keep the best and learn from the rest. Do you?


Role purpose:

The Digital Solution Architect (DSA) is a customer focused solution design role that is responsible for customer requirements capture, solution design and defining the cost of customer solutions. The DSA will be expected to attend as and when required customer meetings at the customer, partner or Vodafone location. You will understand the customer requirements and design solutions leveraging multi-cloud services from partners (that include IBM plus others) and as and when required to include Vodafone networking, mobile and IoT services.  The DSA will work in close collaboration with solution and service architects and designers from partners (like IBM) as well as Vodafone to create solutions for customers.  The DSA will design solutions that deliver to customers’ expectations and ensure the technical solution links to the cost case for proposal and contract.  You will be ambitious, innovation hungry with a customer first mentality. You will have a good balance of technical and commercial acumen. You will also support customer solution development embracing new technologies and economic models as and when required.


With us you will

  • To create, develop, design and describe enterprise customer solutions in line with the evolving business needs of Vodafone.
  • Maintain communications with the customer through the solutioning process to ensure that dates for completion and any issues understood, captured and agreed.
  • Engage with key partner (for example IBM) and Vodafone architects to address customer solution requirements with their expertise and solutions.
  • Ensure that the technical solution links to the cost case requirements in the proposal and contract.

Apply if you have

  • 2+ years’ experience in dealing with corporate customers in a solution design or consultancy role.
  • Experience of operating at a management level with a record of accomplishment in identifying, influencing and negotiating with key decision makers.
  • Experience in On-Premise and Off-Premise Infrastructure as a Service (IaaS), Cloud design with knowledge in at least one of the following areas: VMware, Storage, LAN, SD-WAN, IoT, Security, Amazon Web Services (AWS), Microsoft Azure, Google, and IBM. 
  • Experience of operating in an ITIL, eTOM or TOGA, Design Thinking environment, with a good understanding of business principles, practices advantageous
  • Excellent communication skills (English and German), both written and verbal, with proven ability to produce quality documentation to support bid generation and contractual delivery.


Our commitment

Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.


The future is exciting. Ready?

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.