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Customer Success Manager

Posting Country:  Germany
Date Posted:  11-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Customer Success Manager
Germany, Home office


Role purpose:
The Digital Apps portfolio is distributed through different channels in all the relevant Vodafone Markets. The channels can be direct and indirect, field or desk-based salesforce in the OPCOs as well as Digital Sales or Marketplace. Digital Apps, SaaS and their Managed Services being crucial to the VF2025 growth strategy, the successful implementation of the customer solution sold, the speed of the adoption, the usage optimization and the and the customer satisfaction are key drivers for the revenue generation. For this reason, the Customer Success Manager will be responsible for the following activities: 

  • Interact with the OPCO’s delivery teams, third parties and System Integrators to monitor and track the customer solutions’ successful implementation and the speed of adoption of the project and the services contracted
  • Assess the customers utilization analytics, advice customers on how to improve them and maximise ROI, and recommend upselling and cross selling;
  • Drive the application utilization and increase awareness about Vodafone Digital Apps

You will be ambitious, innovation hungry with a customer first mentality. You will have a good balance of technical and commercial acumen. You will also support customer solution development embracing new technologies and economic models as and when required. 

 

With us you will:

  • Create Customer Delivery roadmaps and maintain communications with the delivery teams in the markets 
  • Ensure high quality implementation and quick adoption also engaging key partners and System Integrators 
  • Engage with the Customer for adoption and utilization workshops, reporting and training
  • Define Customer Value Management insights to be executed with Demand Management and Markets 


 

Apply if you have:

  • Create Customer Delivery roadmaps and maintain communications with the delivery teams in the markets 
  • Ensure high quality implementation and quick adoption also engaging key partners and System Integrators 
  • Engage with the Customer for adoption and utilization workshops, reporting and training
  • Define Customer Value Management insights to be executed with Demand Management and Markets 

 

Our commitment
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
Ready?
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.