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Customer Success Partner

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role Purpose

Location: Glasgow

Recruiter: Daniel Robinson

This is a Senior Commercial and Service Management position accountable for ensuring Vodafone Business meets and exceeds its end-to-end obligations within the account.  You will be responsible for   Design, Delivery, Operational, Service and Commercial Management to our high value strategic accounts. Working alongside the account team to embed business relationships at the most senior levels within our customer base, you will develop and nurture a key understanding of our customers’ strategy and business models and translate that into unparalleled customer experience.

 This leadership role interfaces with customers with global presence at an executive level, incorporating matrix management and maintaining key relationships with all functional teams within Vodafone

Responsibilities
  • Be accountable for the end-to-end contractual deliverables for all contractual obligations and for all aspects of design, delivery, operations, service delivery and assurance to customers
  • Drive incremental revenue and margin, by removing barriers to consumption of products and services, maximising customer adoption and proposing appropriate service propositions
  • Commercial P&L management, Risk identification and management, Opportunity identification through Change Management or appropriate governance models. Simplification of services wherever possible in order to reduce the cost of serve throughout internal operations teams.
  • Lead best of breed ITIL compliant service improvement by ensuring the development and implementation of Service Development and / or Improvement Plans in collaboration with Customers and Vodafone OPAs ( OpCo’s, Partner and Affiliates).
  • Drive strategic initiatives embedding best practise
Key Skills
  • Experience of complex global contract delivery and governance
  • Track record of global service delivery for global/international enterprise accounts
  • Strong attention to detail, with ability to summarise information for impact and decision making
  • Ability to influence throughout all layers of an organisation. Including C Level commercial engagement when required
  • Forward thinking, considering both the internal and external environment
  • Effectively translates and communicates ideas and requirements between internal and external parties
  • Ability to leverage a virtual team of resources and business capabilities, through a matrix management structure.
  • Experience in coaching and mentoring supporting roles Experienced in data analysis: able to interpret complex data sets, identify trends and communicate clearly
  • Track record in commercial and/or contract management (deal negotiations, contract & change management)

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.