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Credit Adviser

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Credit Adviser


Location:  Wythenshawe
Salary: £22,000 + £2000 annual bonus
Hours: Monday to Friday (37.5 hours a week) 9am-5pm


Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.  


What will you be doing?


As a Credit Adviser with Vodafone, you will be part of a dynamic team that is responsible for managing a diverse customer base, ensuring debt is minimised and to maximise cash collection. You will build customer relationships and be the point of contact for collection activity as well as developing strong relationships with key stakeholders across the business.
You will achieve/exceed monthly cash collection and aged debt targets.
Accountable for end to end management of strategic accounts.
Work as part of the team in a positive manner, to achieve team goals and objectives.

Who are we looking for?


  • Previous experience of delivering commercial credit and collections activity or delivering targets through a customer facing operation.
  • Good knowledge of systems and ability to use Microsoft Excel up to Intermediate/Advanced level, Word and email (Outlook)
  • Strong numeral skills and analytical skills.
  • Experience of managing large Enterprise customers.
  • Proven track record in demonstrating accountability and ownership; proactive approach
  • Experience of implementing change in a fast paced environment.
  • Working a ledger of 70+ customers with a total overdue balance of up to £10m.
  • Excellent Team player and Networking skills.
  • This challenging and rewarding role offers fantastic benefits, a clear development path and has great earning potential for target driven people, who are looking to establish themselves as a key part of our finance team.
  • Membership of the Institute of Credit Management would be advantageous.


Our promise to you


An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.



Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.