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Commercial Intelligence Digital Learning Specialist

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Band: G
Location: Newbury, UK.


Commercial Intelligence is a central Hub providing Product Pricing, Digital Quoting Tools and Data Insights. We define and execute innovative, data-driven commercial strategy for Vodafone Business customers across the product portfolio which can increasingly be executed through a digital, self-serve journey for Sales.

As the Commercial Enablement Lead responsible for engagement and learning for Opportunity to Contract Value Stream. They will execute the planned learning campaigns to lead the adoption of the digital systems and new ways of working within the Sell Value stream programme (e.g Einstein, Velocity, Base Management). They will ensure capabilities are brought to life and understood by business stakeholders


Role purpose:

- Develop the learning strategy for multiple systems in conjuction with the L&D leads for the functions which are impacted by the change
- Develop learning approach, deliverables and plan for each release or change campaign
- Determine the method of measuring training effectiveness and actively manage
- Advisor on employee experience across the digital platforms
- Maintain and actively improve the number of people trained and evaluation scores
- Facilitiate sessions with the right stakeholders to test and pre-socialise engagement messages
- Conduct audience analysis for both communications and training
- Create excellent and engaging content in both digital and more traditional formats
- Recommend the delivery channels using the latest digital capabilities
- Define and apply a content management approach
- Create training material by collaborating with the business change and UAT teams
- Create System based release communication and training
- Decide how training will be delivered e.g. by self, external vendor, VSSB etc.
- Producing e-learning, either as a producer or working with a supplier
- Deliver Train the Trainer sessions
- Deliver Training via classroom/web, video’s, quick reference guide etc
- Manage post implementation change activities to drive adoption of the digital tools
- Develop and maintain new joiner system Velocity training
- Maintain Velocity Training Curriculum
- Develop the Velocity Business as Usual Learning Approach. This should be sufficient to enable the training of new starters, and act as a refresher for existing users.


Key accountabilities and decision ownership :
• Own Learning & engagement strategy & plan for the programme
• Manage adoption for the digital tools
• Manage the creation of excellent and engaging content in both digital and more traditional formats across the change cycle
• Coach programme team on Digital User experience


Core competencies, knowledge and experience:
• Highly-motivated, creative individual with strong project management skills who is able to work on their own initiative, deliver to tight deadlines/budgets and build strong working relationships
• Significant experience of digital content creation and communication
• Ability to turn complex messages into simple, engaging communications
• Collaborative team player able to work in a matrix, across multiple functions and global locations
• Stakeholder management, excellent communication skills at all levels


Must have technical / professional qualifications:
• Fluency in platforms such as Facebook and YouTube, and video editing such as as Adobe Premiere or Final Cut pro
• Good knowledge for learning platfoms such as Adobe Capitivate

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.


We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too.  Our excellent flexible benefits programme allows you to choose what’s right for you.  Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.


The future is exciting. Ready?




Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.