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Commercial Client Manager

Posting Country:  Germany
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Role Title: Commercial Client Manager
Location: Düsseldorf

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


Our Team:


Vodafone Group Business Operations delivers consistent, excellent service to all our 1700 multi-national clients. From designing to delivering extraordinary service that exceeds our customer’s expectations, we lead excellence across all our global markets and customer lifecycle Joining us as a Commercial Client Manager you can be part of our empowering our Group Business Commercial Operations function. The Future is exciting. Ready?


With us you will:

  • Accountable for the commercial management and the profitability of accounts in total between €20m and €50m per annum.
  • Gain deep understanding of the contracts. Identify and mitigate risks. Seek and pursue opportunities to increase revenue and/or profitability.
  • Gain the trust of the customer and Vodafone Global Enterprise leadership as strategic advisor to key stakeholders
  • Deliver executive briefings to internal and customer senior stakeholders 
  • Manage stakeholders in case of potential or actual escalation
  • Collaborate with relevant counterparts in Sales, Commercial, Finance, Legal, Service, Vodafone Operating Companies, Partners & 3rd party vendors to maximise profitability of the managed accounts.
  • Perform deal discovery; undertake verification of customer existing telecommunications estate, baselining existing cost/service structure in order to understand the true value and breadth of customer requirements

 

Apply if you have:

  • Experience in B2B / enterprise environment.
  • Experience in customer facing role.
  • Experience in sales, commercial and/or contract management (deal negotiations, contract & change management).
  • Experience in commercial delivery of contracts, preferably in telecoms.
  • Excellent relationship builder, with the necessary personal impact to build credibility with customers, the account team and Sales Leadership.
  • Excellent communication skills, both written and verbal, to Executive-level.
  • Ability to identify broken/sub-optimal processes and recommend changes.
  • Strong coaching skills and demonstrable ability to deliver though non ‘Direct Reports’
  • Experienced in building, managing & improving P+L’s with complex cost structures.


Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com


If you have any questions left

Check out the application process and get to know us better here:
https://careers.vodafone.co.uk/b2b
https://careers.vodafone.co.uk/working-at-vodafone
Read more stories here: https://careers.vodafone.co.uk/posts


The future is exciting. Ready?

 

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.