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TES Incident Management Engineer (_VOIS)- German Speaker

Posting Country:  Egypt
Date Posted:  16-Feb-2021
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role purpose: Ascertain sustainable solutions within the frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

Key accountabilities and decision ownership:

•Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise   Customers.
•Solve the Incident within the comply SLA  and meet the  agreed KPI 
•Deal with different Internal Competence Teams  ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .

Core competencies, knowledge and experience::

•Basic IP  and Voice knowledge/ Experience   in the area of  Routing ,Switching, TCP/IP,  DSL and ISDN 
•Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
•Good  Analytical Skills 
•Excellent Customer Orientation and high communication Skills
•Fluent in German and English (Written and Spoken )- Minimum C1 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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