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Mobile Payment Support Engineer (_VOIS)

Posting Country:  Egypt
Date Posted:  13-Apr-2021
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:
Acts as the owner of Incident management & Request fulfilment activities in Vodafone Money Transfer support team. Handle all daily incidents and Service request raised by Customers within agreed SLAs and performing all Daily Health checks for ensuring High Service availability.
Key accountabilities and decision ownership

• Handling the support from End to End for both issues and requests
• Manage and maintain all backend servers in order to provide reliable service according to the SLA
• Ensure End to End Service Monitoring is in place for all services
• Apply any new requirements or changes in the production platform via change control process
• Supporting all M-Pesa in Markets through INC/PBI/CRQ
• Engaged in Weekly Service review Meetings for each Market
• Perform Sanity checks for any new deployments in Production Environment.

Core competencies, knowledge and experience.
• Linux/Unix administration knowledge.
• Oracle database concepts knowledge with Good knowledge and experience of SQL
• Strong Analytical thinking, Conversational English and Business Writing Skills.
• VMware knowledge
Must have technical / professional qualifications:
• Linux/Unix administration knowledge.
• Oracle database concepts knowledge.
• Good knowledge with SQL server database.
• Good knowledge on Networking theory and Network design
• ITIL Foundation and service management background
• VMware
• AWS is a plus

#movewithus #_VOIS  

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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