Állásajánlat megosztása

Service Management Senior Manager

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Dátum: 2021.07.06.

Munkavégzés helye: Budapest, HU

Vállalat: Vodafone

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Service Management Senior Manager 
for our Technology Department


At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Your place in the team
Ensure high reliability services by effective service management and E2E issue solving.  


You will be involved in the following tasks
•    Define, agree and manage all Operational and Service Level Agreements (OLAs/SLAs) with close cooperation of NW Operations teams and Business owners of Services provided by NW 
•    Manage E2E Service performance measurement and drive service quality KPI improvement programmes
•    Monitor and report Service KPIs
•    Proactive 24x7 service monitoring in cooperation with the relevant L1 organisations, incident and problem management with focus on early detection and E2E ownership, solution follow-up and information management, 24X7 site access management
•    Process management accountability for incident management, problem management, change management 
•    Define and execute service and performance management strategy
•    Operate OSS Tooling environment in order to support the effective service management
•    Assure Business Continuity and participate in Disaster Recovery exercises
•    Actively and effectively cooperates with his/her internal (local, regional, global) and external contacts and stakeholders
•    Continuously seek opportunities to develop operational efficiency through process improvement and automation
•    Develop the organisation and people, facilitate learning and knowledge sharing organisation
•    Ensure that Hungarian Health & Safety regulations and Vodafone Group Standards are met.
•    Keep all company policies and processes
•    Manage a team of 3 direct reports and overall 30+ staff of technology professionals

We are looking for you if you have
•    BSc. in Computer/Industrial/Electrical & Electronics Engineering
•    At least 10 years working experience 
•    At least 5 years people management experience in mobile or fix communications or service management area
•    Strong oral and verbal English knowledge
•    Highly motivated, autonomous individual
•    Strong stakeholder management skills


What we offer

•    Cafeteria package & annual bonus 
•     Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•     Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Home office opportunity
•     Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University and LinkedIn Learning 
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 


Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. 
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.


Together we can