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Service Delivery Management Specialist

Posting Country:  Hungary
Date Posted:  23-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Joining _VOIS is a journey for you to grow, discover and enjoy the way we operate.
We maximize value with everything we do, from Operational Excellence to Next Generation Services in Sales, Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.200+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.
And what’s it like to work here? Come, find out and join us as a:


Service Delivery Management Specialist


The main purpose of this role is to act as the customer’s advisor and represent their interests in Vodafone by managing service and process improvement projects regarding all contracted services. It is also important to provide governance across all areas of Vodafone’s services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

What you will do:

•    Identifies, analyzes, evaluates and records sufficient information to achieve the audit’s objectives. Ensures that evidence is sufficient in audit working papers 
•    Collaborate with colleagues, internal stakeholders and external auditors to ensure compliant audits and support audit requirements 
•    Follow up the work of colleagues involved in the end to end process, especially in all operating units within Vodafone Group functions and also on the Vodafone Operating Company side
•    Contribute to the customer relationship management by participating service review meetings, providing inputs, preparing reports and presentation materials as
•    Work closely with the Global Service Manager to develop a global service approach
•    Coordinate cross-functional service improvement projects on the company's products, services and procedures that contribute to customers’ satisfaction
•    Follow processes aligned with ITIL including Service Level Management, Change Management and Continuous Service Improvement
•    Focus on business performance that constantly strives to eliminate waste and improve customer satisfaction


This job might be ideal for you if you have:


•    Proficiency in English both in written and spoken form
•    Experience gained in a project delivery or IT services operation role
•    Advanced Excel skills
•    Experience with social media is an advantage
•    Strong negotiation, presentation and assertive communication skills, proactive attitude
•    Experience in project management and project management methodologies (e.g. Prince2) is a huge advantage
•    Strong customer focus and solution orientation is a must


In return we provide you with:


•    A dynamic environment where innovative ideas are always welcome;
•    A collaborative community where your professional goals and work are supported by a diverse team;
•    Access to internal trainings through Vodafone University and external trainings via other providers;
•    A supportive internal coaching and mentoring culture;
•    Opportunities to participate in company activities and Vodafone Foundation events;
•    Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•    Vodafone HOME discounted fleet services for employees and their friends & family
•    Cafeteria package;
•    Private Medical Services;
•    Employee Assistant Program to support your wellbeing and mental health;
•    To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »