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Service Management Specialist

Posting Country:  Hungary
Date Posted:  17-Jun-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Joining _VOIS is a journey for you to grow, discover and enjoy the way we operate.
We maximize value with everything we do, from Operational Excellence to Next Generation Services in Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.200+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.
And what’s it like to work here? Come, find out and join us as a


Service Management Specialist

 

Your role in a nutshell: As Vodafone Carrier Services Service Management Specialist you will maintain key relationships into all functional teams within Vodafone to deliver an exemplary service experience and will be responsible for owning and managing the service relationship with Vodafone Operating Companies (VF OPCOs).
You will be responsible for ensuring Vodafone Business meets all of its service & contractual obligations with VF OPCOs for services provided under the VCS Connectivity, Mobility, and Voice
You will seek to deliver continuous improvement at every opportunity across Vodafone’s Build and Run operating model and take accountability to jointly drive relevant process transformation in the pursuit of efficiency, service excellence, margin maximization and growth.

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Why will you love your job:


•    Day to day leadership of the VCS Service capability provided to VF OPCOs by working collaboratively with VF OPCOs relevant stakeholders
•    Provide a senior point of interface and accountability for all aspects of VCS service delivery and assurance to VF OPCOs
•    Consistently evaluate VF OPCOs requirements against VCS Service Proposition capabilities and Vodafone’s Build & Run operating model with a view of driving improvements and innovation
•    Provide Senior Service Advocacy and Escalation Point for the resolution of service issues that adversely affect VF OPCOs confidence and loyalty
•    Provide Performance reporting, inclusive of revenue and margin optimization initiatives when required
•    Lead best of breed ITIL compliant continuous service improvement by ensuring the implementation of Service Development and/or Improvement Plans in collaboration with VF OPCOs relevant stakeholders

 

What you will bring to the team:


•    3+ years of experience  in service management roles
•    Experience in global service delivery for global/international large enterprise accounts 
•    ITIL certification
•    Fluency in English is a must
•    Ability to manage deep customer relationships on all levels
•    Excellent ‘C’ level communication, stakeholder, influencing and relationship building skills
•    Self-starter attitude– must be proactive, initiate and drive work streams, able to operate independently and take the initiative

 


In return we provide you with:

 

•  A dynamic environment where innovative ideas are always welcome;
•  A collaborative community where your professional goals and work are supported by a diverse team;
•  Access to internal trainings through Vodafone University and external trainings via other providers;
•  A supportive internal coaching and mentoring culture;
•  Opportunities to participate in company activities and Vodafone Foundation events;
•  Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•  Vodafone HOME discounted fleet services for employees and their friends & family
•  Cafeteria package;
•  Private Medical Services;
•  Employee Assistant Program to support your wellbeing and mental health;
•  To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.

#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »