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Senior Process Improvement Specialist

Posting Country:  Hungary
Date Posted:  17-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Joining _VOIS is a journey for you to grow, discover and enjoy the way we operate.
We maximise value with everything we do, from Operational Excellence to Next Generation Services in Sales, Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.200+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.

What’s it like to work here? 
Come find out by joining us as a

Senior Process Improvement Specialist


Your role in a nutshell:
In this role you will drive the development and implementation of cross functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality and customer satisfaction, and reduce operational costs within the dedicated function/department across the Vodafone Shared Services landscape. You will play a crucial role in continuous process improvement and standardization, identifying root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.


Why you will love your job:
•    Lead continuous improvement/optimization of processes/services, facilitate successful implementation of new services; promote the process toward an automated environment
•    Review, evaluate and prioritize process/system change requests
•    Lead cross-functional projects, coordinate and manage virtual project teams; apply quality management techniques to problem solving in the project
•    Coordinate the delivery of critical tasks/ milestones in the project, highlight any risks and propose mitigation
•    Give professional guidance to and mentor the service champions and the process improvement specialists of the functions and geographies


What you will bring to the team:
•    Finance and accounting experience gained in a multinational environment; telco or shared service sector experience is a plus
•    Experience in RPA, system/digital tool implementation and in process improvement & design
•    Lean Six Sigma Green/ Black Belt training/ certification
•    Fluency in English
•    Consultancy, negotiation, influencing and presentation skills
•    Analytical, problem solving and time management skills
•    Cross cultural sensitivity

In return we provide you with:
•    A dynamic environment where innovative ideas are always welcome;
•    A collaborative community where your professional goals and work are supported by a diverse team;
•    Access to internal trainings through Vodafone University and external trainings via other providers;
•    A supportive internal coaching and mentoring culture;
•    Opportunities to participate in company activities and Vodafone Foundation events;
•    Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•    Vodafone HOME discounted fleet services for employees and their friends & family
•    Cafeteria package;
•    Private Medical Services;
•    Employee Assistant Program to support your wellbeing and mental health;
•    To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.


#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.