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Sales Support Associate - German speaking

Posting Country:  Hungary
Date Posted:  25-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.600+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150+ Vodafone Enterprise Customers around the world.
Join our team as an:

German Speaking Sales Support Associate 

We are looking for enthusiastic individuals to join our great team. The essence of this role is to provide administrative support to the sales representatives and Business Partners, thus enabling them to spend more time with their customers.

What you will do: 

•    Handle queries of Account Managers and Business Partners coming from different pre-defined service catalogue categories
•    Contribute to revenue growth of existing Vodafone Business Germany customers by supporting the Sales Team in project related activities 
•    Ensure that all incoming requests are fulfilled within the agreed SLAs and in required quality
•    Create different kind of reports periodically and on demand
•    Communicate regularly with all relevant 2nd Level stakeholders internally as needed via Email to align on the solution for the query
•    Actively participate in meetings with business partners and onshore operational departments
•    Engage in pilot projects prior to the launch of new services
•    Continuously look for potential process improvement opportunities


This job might be ideal for you if:

•    Your German skills are close to fluent and your English skills are intermediate
•    You have some support related or customer service experience
•    You have good Microsoft Office skills.
•    You communicate clearly. You write well. You can explain just about anything to anyone, and you're comfortable communicating in writing.
•    You pay close attention to the details. As far as you're concerned, anything worth doing is worth doing right, on time, every single time. You stay focused, and nothing falls through the cracks on your watch.
•    You enjoy solving problems. You love taking on difficult challenges and you don't get flustered easily. If you don't know the answer you'll dig until you find it.
•    You are eager to learn new things about the field of Sales and Sales Support and you have a pro-active work approach.

In return we provide you with:


•            A dynamic environment where innovative ideas are always welcome;
•            A collaborative community where your professional goals and work are supported by a diverse team;
•            Access to internal trainings through Vodafone University and external trainings via other providers;
•            A supportive internal coaching and mentoring culture;
•            Opportunities to participate in company activities and Vodafone Foundation events;
•            Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•            Vodafone HOME discounted fleet services for employees and their friends & family
•            Cafeteria package;
•            Private Medical Services;
•            Employee Assistant Program to support your wellbeing and mental health;
•            To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.


#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.