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Sales Data Management Specialist - Italian speaking

Posting Country:  Hungary
Date Posted:  03-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Joining _VOIS is a journey for you to grow, discover and enjoy the way we operate.
We maximize value with everything we do, from Operational Excellence to Next Generation Services in Sales, Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.200+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.
And what’s it like to work here? Come, find out and join us as a

 

Sales Data Management Specialist – Italian speaking


 

Your role in a nutshell:
To own the day-to-day problem/ incident and data management processes for CRM and the customer database: To ensure that problems are identified proactively and incidents are acknowledged. To resolve cases within SLA targets, using escalation management and problem solving techniques.
 

Why you will love your job:

 

•Your are a Primary interface to VF Italy users: management of local support requests, account administration, all users & licenses related queries, reporting, etc
•Manage local license forecasts, sharing views with GBS or other internal stakeholders, as needed; 
•Mapping local processes in order to simplify them and reduce the workload of back office activities; 
•Prepare training material for self learning and training classes;
•Hold training to new users.
•Communicate verbally with end users when further clarification is required; 

 
What you will bring to the team:

 

•Communicate verbally with end users when further clarification is required; 
•Fluent Italian and English knowledge
•At least 1-2 years of work experience in a multinational company
•Knowledge of 1SF and CSP
•Telecommmunication sector experience (desired)
•Computer skills (MS Office, with an emphasis on Excel)

 

In return we provide you with:

 

•A dynamic environment where innovative ideas are always welcome;
•A collaborative community where your professional goals and work are supported by a diverse team;
•Access to internal trainings through Vodafone University and external trainings via other providers;
•A supportive internal coaching and mentoring culture;
•Opportunities to participate in company activities and Vodafone Foundation events;
•Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•Vodafone HOME discounted fleet services for employees and their friends & family
•Cafeteria package;
•Private Medical Services;
•Employee Assistant Program to support your wellbeing and mental health;
•To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.

#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.