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Operations Transformation Team Lead

Posting Country:  Hungary
Date Posted:  16-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Join Vodafone Hungary and build a better tomorrow!
We are looking for an
Operations Transformation Team Lead 
for our Customer Operations Department

 

 

#Vodafonelife
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

 

Your place in the team
•    The Operations Transformation Lead determine and drive the COPS’s Operations transformation strategy and roadmap, considering the omnichannel strategy, including continuous quantification and reporting.
•    Provides digital expertise in the development of omnichannel solutions through alignment to Operations/Care2Digital strategy and execution of solutions across the channels
•    Lead and drive the Operations Transformation agenda locally, taking ownership for the ongoing success, embedding, and knowledge transfer.
•    Evangelist of the customer journey management, mastermind of figuring out the best way to interact with customers at each stage of a customer's journey in order to continue moving them through the sales funnel. 
•    Take part in defining the framework of agile Commercial Operations (Retail, Telesales, Customer Care, and Vetting-Billing-Collection) improvement initiatives, using design thinking, scrum, lean, six sigma and other agile methodologies.
•    Drive the Digital Transformation of Commercial Operation department

 

You will be involved in the following tasks
•    Create, develop and drive the COPS’s Operations transformation strategy and roadmap based on commercial operations strategy 
•    Recommend and introduce relevant agile methodologies in order to deliver Care2Digital solutions.
•    Align internally and externally with the relevant VFHU departments and Group stakeholders and partners as well
•    Manage relevant transformation project squads 
•    Team Management: 
•    Recruit, Lead, motivate, and develop the teams, ensuring they have clarity of direction and support in prioritising demands.
•    Coach, develop and performance manage people and identify key talent.
•    Ambassador of innovative technologies - be an ambassador of innovative technologies within the COPS organisation, helping the concerned teams to get familiar with the related technologies, capabilities and operation.

We are looking for you if you have
•    University or College degree 
•    Experience in customer care transformation
•    5-10 years’ experience in cross-functional program delivery
•    Strong analytical and strategic skills combined with deep passion for customer insights and business value
•    Experience in process mapping 
•    Experience in design thinking
•    5-10 years senior management experience
•    Telecom or Service sector experience is an advantage 
•    Strong English
•    Proactive, highly collaborative, has an „I don’t worry, I just win.” attitude


What we offer
•    Cafeteria package & annual bonus 
•    Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•    100% home office opportunity, which will remain high even after the epidemiological circumstances 
•    Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University and LinkedIn Learning 
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 

 

Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. 
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

 

Together we can

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.