Állásajánlat megosztása

Network & Application Supervision Expert

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Dátum: 2021.07.20.

Munkavégzés helye: Budapest, HU

Vállalat: Vodafone

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Network and Application Supervision Expert
for our Technology Department


At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.



Your place in the team
Ensuring smooth 24/7/365 monitoring and site access of the mobile and fixed telecommunication network, IT systems and other business critical systems in order to ensure high availability of services. Recognize, evaluate, troubleshoot and forward incidents, minimize the restoration time of service interruptions or degradations. 
Determine business impact of service outages and invoke Major Incident Management process. Carry out the country and market specific supervision notifications.


You will be involved in the following tasks
•    System monitoring and supervision (Main domain areas: VAS, IP, Billing, Customer Management, Retail, Online, Integration, and Enterprise Applications. Secondary domain areas: RAN, TRM, Fix and Mobile Core) 
•    Trigger Major Incident Management process where the major incident criteria is met. Follow-up the incident resolution until the final resolution 
•    Closely collaborate with internal departments and third parties related to mobile and fixed network monitoring activities 
•    Perform planned and on-demand activities related to network and application supervision
•    End to end control of the execution of Incident Management processes within the Converged Technology Operations. Escalate incidents at risk of breaching Service Level Agreements 
•    Carry out official mandatory announcements on the appropriate channels according to the applicable laws (e.g. reporting to NMHH) 
•    Ensure Business Continuity and participate in Disaster Recovery with the coordination of Service Assurance Centre 
•    Continuously seek opportunities to develop operational efficiency through process improvement and automation 


We are looking for you if you have
•    High School Degree in IT/Electrical Engineering/Telecom
•    Network or IT background with emphasis on the operation and support
•    At least 1 year working experience in mobile or fix communications
•    Good written and verbal communication both in English and Hungarian
•    Highly motivated, autonomous individual
•    Strong technical and analytical skills

Valued but not required skills and experience:
•    Bachelor’s degree in Computer Science / Engineering / Information Security or equivalent professional experience
•    ITIL Foundation training or certification


What we offer
•    Cafeteria package & annual bonus 
•    Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•    Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University and LinkedIn Learning 
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 


Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. 
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.


Together we can