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IT Infrastructure Service Manager

Posting Country:  Hungary
Date Posted:  12-Nov-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Vodafone Hungary and build a better tomorrow!
We are looking for an
 IT Infrastructure Service Manager
for our Technology Department

 

 

#Vodafonelife
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

 

Your place in the team
Managing the following services: 
She/he and her/his team are the escalation point for the whole IT organization towards the Infrastructure teams and the global infrastructure related requests/projects. Provides a coordination function among vertical infrastructure and local IT related teams, projects, processes. Responsible for continuous improvement of related processes and monitoring solutions. Overviewing all related OPEX/CAPEX cost, SLAs and KPIs of the area, proactively handles escalations and requests.  Delivers regular reports and improvement plans. Managing the data center related questions from IT side. This role is managing the area from security, resilience and performance point of view. Participation in projects, support of the developers, testers and test environments on infrastructure level.

You will be involved in the following tasks
•    Evaluates, designs, documents, and managing in operation converged, multi platform infrastructure that best fit to availability, security requirements and capacity demands for new and existing IT services to minimise service outages, ensure excellent customer experience and maximize Return on Investment (ROI)
•    Works closely with Infrastructure/cloud architects to ensure proper infrastructure preparation including communication between components to reach timely delivery of these for the projects.
•    Knows and managing all the processes and relevant teams to provide the best infrastructure service for both BAU and projects
•    Managing the performance, capacity, resilience, patching/vulnerability activities on infrastructure level
•    Plans, researches, evaluates and recommends new solutions, processes aligned with IT strategy.
•    Supports and drive automations
•    Plans, and implement monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems; gauge performance and activity.
•    Develop and execute contingency plans for infrastructure related software/hardware failures including isolated and major outages.
•    Works with infrastructure, application operations, delivery and service management teams to satisfy day to day issues and requests. 
•    Actively and effectively cooperates with his/her internal (local, regional, global) and external contacts and stakeholders
•    Maintain good working relationship with all parties throughout various level of the organization
•    Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
•    Keeps all company policies and procedures

We are looking for you if you have
•    BSc./MSc.  qualification
•    Minimum three years demonstrated working experience in infrastructure managment
•    Technical awareness and ability to quickly understand new technologies
•    Highly motivated, autonomous individual with strong methodological background and focus on business needs
•    Analytical skills, thoroughness and attention to details
•    Fluent English
•    Experience in infrastructure operations/development, business analysis, application development or application operations is an advantage

 

What we offer
•    Cafeteria package & annual bonus 
•    Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•    100% home office opportunity, which will remain high even after the epidemiological circumstances 
•    Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University and LinkedIn Learning 
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 

 

Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. 
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

 

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.