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Global Iot Service Expert

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description


 

Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.500+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

 

Join our team as:

Global IoT Service Expert

 

 

The role is providing IoT inlife consultancy to premium Vodafone Global Enterprise (VGE) and Opco Customers across multiple regions, countries. The IoT Service Consultant will provide remote management support to VGE Global Operations customers and be accountable for ongoing in life delivery and governance of contracted technical solutions delivered from the VGE Portfolio.

 

 

 What you will do:

 

  • Be accountable for overall IoT In Life activities to nominated customer/customers or technologies
  • Ensure all management KPIs are adhered to within target SLA’s
  • Diagnosing process faults within Global Operations and working with internal teams to drive continual service improvement.
  • Manage activities effectively whilst focusing on objectives and results and prioritising accordingly.
  • Make decisions within own area of competence/expertise, seeking guidance and support when necessary.
  • Making sure that customer specific, ITIL aligned operational processes and procedures are implemented and followed. 
  • Work closely with different teams both on Client side and in Vodafone environment, in order to provide an outstanding service to our customers.


 This position is for you if you have:

 

  • Strong business English language knowledge
  • Italian/German language knowledge is an advantage
  • ITIL v3 Foundation
  • Experienced in KPI Reporting against SLAs
  • Excellent ability to manage customer relationships, their expectations (and define acceptance criteria), and to understand requirements of business and customer to ensure they are translated into technical delivery
  • Technical understanding
  • Excellent written and verbal communications,
  • Strong negotiation and problem solving skills
  • Proactive, can-do attitude

 

Why should you join us:

 

  • Opportunity/possibility to travel abroad work in a multinational environment
  • We provide work assets as laptop and mobile phone with Vodafone RED subscription
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.