Share this Job

Global IoT Service Expert

Posting Country:  Hungary
Date Posted:  17-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Hello, there! We are _VOIS.

Our name might be new to you, but our work impacts millions of people around the globe every day. We evolved from a shared services organization to become a global TechCo with over 24 thousand employees operating from Hungary, Romania, Egypt and India. Together, we are the engine that powers Vodafone around the world.

Innovation is our main tool to deliver talent, technology and transformation to our Vodafone partners, while our people are our top priority. Through our 100% Human initiative, we help our people to develop their careers with unique learning and development opportunities while supporting their wellbeing with programs that focus on a healthy work-life balance. 
At _VOIS, we are constantly looking for disruptive ideas and new ways to work. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
Come and help us create the future together. Join us as a

Global IoT Service Expert - German and Hungarian speaking


Your role in a nutshell:
The role is providing IoT inlife consultancy to premium Vodafone Global Enterprise (VGE) and Opco Customers across multiple regions, countries. The IoT Service Consultant will provide remote management support to VGE Global Operations customers and be accountable for ongoing in life delivery and governance of contracted technical solutions delivered from the VGE Portfolio.


Why will you love your job:
•    Be accountable for overall IoT In Life activities to nominated customer/customers or technologies
•    Ensure all management KPIs are adhered to within target SLA’s
•    Diagnosing process faults within Global Operations and working with internal teams to drive continual service improvement.
•    Manage activities effectively whilst focusing on objectives, results, and prioritising accordingly.
•    Make decisions within own area of competence/expertise, seeking guidance and support when necessary.
•    Making sure that customer specific, ITIL aligned operational processes and procedures are implemented and followed. 
•    Work closely with different teams both on Client side and in Vodafone environment, in order to provide an outstanding service to our customers.


What will you bring to the team:
•    Strong business German, Hungarian and English language knowledge
•    ITIL v3 Foundation
•    Experienced in KPI Reporting against SLAs
•    Excellent ability to manage customer relationships, their expectations (and define acceptance criteria), and to understand requirements of business and customer to ensure they are translated into technical delivery
•    Technical understanding
•    Excellent written and verbal communications,
•    Strong negotiation and problem solving skills
•    Proactive, can-do attitude

In return we provide you with:
•    A dynamic environment where innovative ideas are always welcome;
•    A collaborative community where your professional goals and work are supported by a diverse team;
•    Access to internal trainings through Vodafone University and external trainings via other providers;
•    A supportive internal coaching and mentoring culture;
•    Opportunities to participate in company activities and Vodafone Foundation events;
•    Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•    Vodafone HOME discounted fleet services for employees and their friends & family
•    Cafeteria package;
•    Private Medical Services;
•    Employee Assistant Program to support your wellbeing and mental health;
•    To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.

#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.