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Global Account Manager

Posting Country:  Hungary
Date Posted:  14-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Joining _VOIS is a journey for you to grow, discover and enjoy the way we operate.
We maximise value with everything we do, from Operational Excellence to Next Generation Services in Sales, Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.200+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.

What’s it like to work here? 
Come find out by joining us as a

Global Account Manager


Your role in a nutshell: 
As a german speaking Global Account Manager you will manage top global customer relationship for Vodafone Global Enterprise (VGE) accounts, aligning operating companies, partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service, converged/unified communications and mobile solutions. Having a strong relationship with customer’s HQ, decision makers (C-Level) & account owners (local account managers on the customer’s footprint) based in a particular country (e.g. Switzerland) ,taking sales responsibility for their revenue growth through increased penetration by proactively advising them during their digital transformation journey.  


Why you will love your job:
•    Deal with the most sensitive top 10-15 customers Headquartered in the specific country
•    Act as a sales manager within the account team, set plans, next steps for the NAMs/ISAMs/DBAMs and leads the opportunity-driven account teams
•    Ensures delivery of all financial targets including revenue, mobility, IoT and cloud, grow market share and net margin contribution, as well as responsible for the delivery of the P&L
•    Work close together with the Pricing & Bid team’s (plan, execute) - prepare account plan and execute together with the local account managers/Bid/Pricing team in line with targets cascaded down from the Regional Sales Leadership
•    Advise on sales target allocation.
•    Involvement in global/local deals & negotiations
•    Handles complex and/ or non-standard issues requests on the customer’s footprint (global) 
•    Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers  
•    Prepare and delivers quarterly business reviews
•    Responsible for developing and implementing account strategy to ensure delivery
•    Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met


What you will bring to the team:
•    3+ years successful global accounts/enterprise solution selling experience
•    6+ years of sales environment experience
•    Previous experience in leading people or teams is an advantage
•    Project Management skills 
•    Ability to lead, drive and manage an international and distributed team (NAMs, ISAMs, DBAMs, Bid, Pricing team)
•    Knowledge of CRM system: or Ignite 
•    Experience in direct communication (by written, phone and/ or in person) with Strategic Enterprise customers 
•    Experience in inbound and outbound sales functions
•    Data analysis experience, to be able to understand relation between data and drive growth based on the insights identified
•    Fluency in English and in German
•    University Degree

In return we provide you with:
•    A dynamic environment where innovative ideas are always welcome;
•    A collaborative community where your professional goals and work are supported by a diverse team;
•    Access to internal trainings through Vodafone University and external trainings via other providers;
•    A supportive internal coaching and mentoring culture;
•    Opportunities to participate in company activities and Vodafone Foundation events;
•    Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•    Vodafone HOME discounted fleet services for employees and their friends & family
•    Cafeteria package;
•    Private Medical Services;
•    Employee Assistant Program to support your wellbeing and mental health;
•    To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.


#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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