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German Speaking Sales Support Team Leader

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Vodafone Intelligent Solutions supports Vodafone.
We maximise value by providing next generation services across
Sales, Marketing, Human Resources, Financial Operations, Legal and Commercial Operations.
In Budapest, our team of 1,300 colleagues from 32 different nationalities supports 25 countries.

What’s it like to work here?
Come and find out by joining us as a

 
German Speaking Sales Support Team Leader

 

 Your role  in a nutshell:


As a Sales Support Team Leader you will be responsible for a team of 13 colleagues, providing support for Vodafone Germany’s Sales Teams. Team’s core activity scope consists of handling different queries of Account Managers and Business Partners on a daily basis.
You will ensure the enablement of Sales Teams through implementation and monitoring of best efficient workload- and quality management, to maximize the productivity and value creation for selling Vodafone’s targeted customers. Your responsibilities will also include  the coordination and the implementation of new activities determined by higher management levels and extend the Sales Support team functions at _VOIS will be as well part of your responsibilities.

 

Why you will love your job:
• Coaching, developing and supporting 13 team members
• Ensuring team members are properly trained and cross-trained to allow optimum work allocation and levelling of workload
• Recruiting team members according to business requirements and business plans
• Managing quality reviews of activities and ensuring that the overall output reaches company standards
 Driving results  for all activities and ensure proper reporting
• Ensuring continuous high focus on customers’ satisfaction
• Leading the creation process improvements, measures, objectives & reporting structure
• Managing stakeholder expectation and ensuring high partner satisfaction
• Being accountable for Performance Development of team and develop key performance metrics (including sales satisfaction), SLA fulfilment, management reporting, risk analysis, third party management & contingency planning
• Encouraging teams to find automated tools and solution for manual activities to minimize risk chances and reach higher efficiency

 

What you will bring to the team:
 1-2 years’  experience in people management, preferably in Shared Service environment
• Solid experience in the field of Sales or Corporate Customer support
• Excellent German and at least intermediate English language skills
• Advanced Microsoft Office skills (especially Excel)
• Strong process improvement, customer-oriented mindset and attention to details
• Ability to quickly establish credibility and rapport with sales & business staff and to form teams across organisational boundaries
• Confident stakeholder management skills - able to operate effectively up to senior executive level
• Ability to build and motivate team, generate creativity and challenge effectively

 

The benefits you will enjoy:
• a dynamic environment where innovative ideas are always welcome;
• a collaborative community where your professional goals and work are supported by a diverse team;
• access to internal trainings through Vodafone University and external trainings via other providers;
• a supportive internal coaching and mentoring culture;
• opportunities to participate in company activities and Vodafone Foundation events;
• corporate assets, including a laptop and mobile phone with Vodafone RED subscription; and
• flexible working hours

To ensure our colleagues’ safety we continue working from home 3-4 days/week in the long run.

#movewithus #_VOIS

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.