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German Speaking Commission Support Specialist - Maternity cover

Posting Country:  Hungary
Date Posted:  26-Mar-2021
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Joining _VOIS is a journey for you to grow, discover and enjoy the way operate.
We maximize value with everything we do, from Operational Excellence to Next Generation Services in Sales, Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.200+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.
And what’s it like to work here? Come, find out and join us as a


German Speaking Commission Support Specialist - Maternity cover


Why you will love your job:
• Providing 1st Line Support, supporting sales representatives from Germany in case of complaints regarding commission payments
• Responsible for checking, validation and release of commission payments
• Investigating and resolving problems, handling incidents, monitoring performance and increasing transparency for commission services
• Working closely with the 2nd and 3rd Level teams in VSS Budapest and the 3rd Level team located in Germany, in order to provide an outstanding managed service to the customer
• Dealing with a high volume of e-mails and some calls to be able to provide a high level of support and ensuring complete details of customer interactions leading to commission payments


What you will bring to the team:
• 1-2 years of experience in support related functions, preferably  in a multinational environment
• Excellent German and intermediate English knowledge both written and verbal
• Outstanding organizational skills with the ability to manage priorities and work to deadlines
• A good command of Microsoft Excel
• Good interpersonal and assertive communication skills with the ability to interact with staff effectively at all levels
• Ability to troubleshoot and resolve user issues

 

In return we provide you with:
•  A dynamic environment where innovative ideas are always welcome;
•  A collaborative community where your professional goals and work are supported by a diverse team;
•  Access to internal trainings through Vodafone University and external trainings via other providers;
•  A supportive internal coaching and mentoring culture;
•  Opportunities to participate in company activities and Vodafone Foundation events;
•  Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data); 
•  Vodafone HOME discounted fleet services for employees and their friends & family
•  Cafeteria package;
•  Private Medical Services;
•  Employee Assistant Program to support your wellbeing and mental health;
•  To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.


#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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