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Fraud Managment & Investigations Manager

Posting Country:  Hungary
Date Posted:  01-Mar-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?


Joining Vodafone Intelligent Solutions is a journey for you to grow, discover and enjoy the way operate.

We maximize value with everything we do, from Operational Excellence to Next Generation Services in Sales, Marketing, HR Operations, BI, Financial Operations, Bid Management, Pricing, Sales, Sales Support, Legal, Commercial Operations and Supplier Management.
We operate with 1.300+ colleagues in Budapest, coming from 32 different nationalities, supporting 25 countries globally.

And what’s it like to work here? Come, find out and join us as


 Fraud Management and Investigations Manager

Your role in a nutshell:

The incumbent is a critical member of the _VOIS security organisation and will be accountable for ensuring in creating and driving the following key agenda within the _VOIS organisation. Driving overall framework for Fraud Management and Investigations including data loss prevention and driving global _VOIS governance. Managing Critical Investigations (CAT A and CAT B) and including Senior Leadership. Conducting Fraud Risk Assessments on a yearly basis across all _VOIS locations, and Assist the Head of Corporate Security and be responsible for executing and providing input for shaping and driving strategy, transformation and performance of Corporate Security function at _VOIS.


Why you will love your job:


  • Aligning with Group Corporate Security guidelines and objectives across locations.
  • Provide intelligence inputs on Fraud risk patterns across _VOIS.
  • Act as a bridge between Group Corp Sec SMEs and _VOIS stakeholders to implement Corp sec directives.
  • Specific awareness and trainings to be designed as a part of robust anti-fraud mechanism.
  • Inputs to Enterprise Risk and other Risk functions such as InfoSec, Privacy etc.
  • Monitoring and Implementation of _VOIS specific procedures, exceptions to group and _VOIS policies, risk control matrix etc., through location heads of Corp Sec across _VOIS Locations.
  • Ensuring the organization has a robust Fraud Strategy and Framework.
  • Managing Speak-ups across _VOIS and coordinating with Group and Local Triage teams.


What you will bring to the team:


  • Fraud Risk Operations /Telecom/ IT Service Delivery/ ITES experience
  • Investigations Experience in large scale organizations/ Physical Security benchmark/ Strategy/ Technology awareness
  • Strong communication & interpersonal skills
  • Bachelor or Master’s Degree from an accredited university
  • Preferably a Certified Fraud Examiner (CFE) and/or Professional Certified Investigator (PCI) certification
  • A Certification and/ or working knowledge of PEACE/ Reid/ Wicklander-Zulawski interview techniques
  • 5 or more years of experience managing investigations, preferably in a Telecom/ IT/ITeS organization. Exposure to telecom is desirable not mandatory.


Here are the benefits you will enjoy:


  • Internal coaching and mentoring culture
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Our strong sense of community and teamwork means you will be supported by people from different disciplines in your everyday work and career goals
  • We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text + 20 GB data
  • Flexible working hours


To ensure our colleagues’ safety we continue working from home 3-4 days/week in the long run.


#movewithus #_VOIS


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.