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Field Force Manager

Posting Country:  Hungary
Date Posted:  03-Jun-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Field Force Manager 
for our COPS Department


#Vodafonelife
At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

Your place in the team
Lead of “Customer Field Operations” in order to manage all field activities at Customer site, including operations, troubleshooting and install, all of the country (in cooperation with internal & external partners). Continuously drives the area to improve cost efficiently and customer satisfaction. Monitor operations of 3rd parties, implement changes frameworks based on Vodafone changing requirement objectives, manage capacity with 3rd parties based on the business requirements. Create action plans with 3rd parties, make changes if necessary to achieve best performance to provide great customer experience. Support New Build and acquisition projects, forecast the needed resource and CPE, RF materials.


You will be involved in the following tasks
Areas: Installation, Troubleshooting, New Build, acquisition, Monor FTTH migration, VTV installation.

Develop and manage the field force activities to support the company strategy

Ensure high-level customer experience with the right processes and execution of installation and troubleshooting

 

Define and reach HFC Network Customer KPIs
•    Install and Customer troubleshooting KPIs
•    Analyse the KPIs and ensure the fulfilment of Customer KPIs 

 

Management of Operations and Troubleshooting activities at Customer site
•    Monitor, support and co-ordinate the daily operation
•    Delivery troubleshooting forecast about volumes for the 3rd parties
•    Support the technicians daily work, manage the activities, all of the country

 

Management of Install activities at Customer site for Residential and Business customers
•    Monitor, support and co-ordinate the daily install activities
•    Delivery Installation forecast about volumes for the 3rd parties
•    Support the installation daily work, all of the country

 

Management of New Build, acquisition and Monor FTTH Install activities at Customer site
•    Resource planning
•    Delivery forecast about volumes
•    Support the installation and troubleshooting daily work, all of the country

 

Budget planning and follow up the Customer Field Operations related activities
•    Labour
•    RF materials


We are looking for you if you have
•    Good analytical and strategic skills and focus
•    Excellent technical knowledge of access networks & platforms as well as interoperability with other networks and platforms in an MSO environment
•    Excellent knowledge of the E2E business processes of cable MSOs or service providers
•    5+ years’ experience in managing Maintenance and Incident activities in the Access area
•    Expertise in change management
•    Solid understanding of cable technology and access engineering needs
•    Proven management skills (motivation, planning, delegation, control) in a fast moving and dynamic environment
•    Proven ability to work in and lead programs and projects that support major technical platform roll out and/or migration
•    Proven ability to work and operate in a multi-cultural environment
•    Strategic outlook, attention to detail
•    Excellent interpersonal skills
•    Support and improve the processes, visit on 3rd parties area in all country
•    Innovates with a customer focus

  • Surprises and delight our customers and innovates based on the needs of tomorrow

•    Lives One Company

  • Works across our matrix/footprint to achieve the best outcome for the business, our customers, employees and shareholders
  • Proactive, can work individually but very good team player

•    Leads and Inspires

  • Authentic, transparent and considerate. Works hard to create a Winning Team


Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

 

Diversity and Inclusion
Vodafone is a company that values diversity. We believe that we can operate more successfully and effectively with diverse teams. Our aim is to build a culture where no one will be discriminated based on either their gender, age, cultural background or sexual identity, orientation. Vodafone is committed to support LGBT+ people at work.

 

The future is exciting. Ready?
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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