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Senior Process Improvement Specialist

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Vodafone Intelligent Solutions supports Vodafone.
We maximise value by providing next generation services across
Sales, Marketing, Human Resources, Financial Operations, Legal and Commercial Operations.
In Budapest, our team of 1,300 colleagues from 32 different nationalities supports 25 countries.

What’s it like to work here?
Come and find out by joining us as a


Senior Process Improvement Specialist


Your role in a nutshell:
In this role you will drive the development and implementation of cross functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality and customer satisfaction, and reduce operational costs within the dedicated function/department across the Vodafone Shared Services landscape. You will play a crucial role in continuous process improvement and standardization, identifying root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.


Why you will love your job:
• Lead continuous improvement/optimization of processes/services, facilitate successful implementation of new services; promote the process toward an automated environment
• Review, evaluate and prioritize process/system change requests
• Lead cross-functional projects, coordinate and manage virtual project teams; apply quality management techniques to problem solving in the project
• Coordinate the delivery of critical tasks/ milestones in the project, highlight any risks and propose mitigation
• Give professional guidance to and mentor the service champions and the process improvement specialists of the functions and geographies


What you will bring to the team:
• Finance and accounting experience gained in a multinational environment; telco or shared service sector experience is a plus
• Experience in RPA, system/digital tool implementation and in process improvement & design
• Lean Six Sigma Green/ Black Belt training/ certification
• Fluency in English
• Consultancy, negotiation, influencing and presentation skills
• Analytical, problem solving and time management skills
• Cross cultural sensitivity
• Availability to travel


The benefits you will enjoy:
• A dynamic environment where innovative ideas are always welcome;
• A collaborative community where your professional goals and work are supported by a diverse team;
• Access to internal trainings through Vodafone University and external trainings via other providers;
• A supportive internal coaching and mentoring culture;
• Opportunities to participate in company activities and Vodafone Foundation events;
• Corporate assets, including a laptop and mobile phone with Vodafone RED subscription; and
• Flexible working hours

To ensure our colleagues’ safety we continue working from home 3-4 days/week in the long run.


#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.