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Demand Management Specialist (IT project coordinator)

Posting Country:  Hungary
Date Posted:  28-Aug-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Hello, there! We are _VOIS.

 

Our name might be new to you, but our work impacts millions of people around the globe every day. We evolved from a shared services organization to become a global TechCo with over 24 thousand employees operating from Hungary, Romania, Egypt and India. Together, we are the engine that powers Vodafone around the world.

 

Innovation is our main tool to deliver talent, technology and transformation to our Vodafone partners, while our people are our top priority. Through our 100% Human initiative, we help our people to develop their careers with unique learning and development opportunities while supporting their wellbeing with programs that focus on a healthy work-life balance.

 

At _VOIS, we are constantly looking for disruptive ideas and new ways to work. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

Come and help us create the future together.

 

Demand Management Specialist (IT project coordinator)

 

Your role in a nutshell:

To provide overall governance of IT demand management, to ensure the quality of end to end demand management process. To liaise between customers and the solution groups. To act as the single point of contact until the end of the demand lifecycle. To track and push the approval of the demands and the solution of the customer requests. To investigate standard solutions and potential external solutions. To manage customer demand projects fully or partially and make status reports to the Steering Committee.

 

What you will love in your role:

  • Drives the IT demand management process and ensures that demands are captured, assessed, costed and are implementable/ scalable with agreements on delivery commitments made by the implementation and operations teams.
  • May coordinate IT transition and solution implementation projects as well.
  • Highlights any arising risks, provides mitigation plan, also brings any issues up and applies problem solving techniques to resolve them.
  • Chairs the IT Demand Board meetings.
  • Examines local standard solutions, and also looks for solutions externally. Makes proposal for 3-4 alternative IT technical solutions.
  • Engages with 3rd parties and (internal and external) IT teams.
  • End to end IT solution delivery.
  • Identifies and communicates any deviation from the demand management process, defines and implements corrective actions.


What will you bring to the team:

  • experience of an IT methodology or process model (e.g. ITIL)
  • IT demand management experience
  • experience in project/ process/ change management
  • telecom or SSC experience
  • SAP system/ application maintenance / development and infrastucture knowledge (desired)
  • fluent English language knowledge
  • strong communication/ negotiation skills

In return we provide you with:

  • A dynamic environment where innovative ideas are always welcome;
  • A collaborative community where your professional goals and work are supported by a diverse team;
  • Access to internal trainings through Vodafone University and external trainings via other providers;
  • A supportive internal coaching and mentoring culture;
  • Opportunities to participate in company activities and Vodafone Foundation events;
  • Corporate assets, including a laptop and mobile phone with Vodafone RED subscription (unlimited EU talk + 20GB data);
  • Vodafone HOME discounted fleet services for employees and their friends & family
  • Cafeteria package;
  • Private Medical Services;
  • Employee Assistant Program to support your wellbeing and mental health;
  • To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.


 

#movewithus #_VOIS

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.