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Carrier Performance Specialist (Fixed Line)

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.500 colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries and 150+ Vodafone Enterprise Customers around the world.

 

Join our team as:

 

Carrier Performance Specialist


Role purpose:


The role is responsible and accountable for building and managing carrier relationship. This includes defining service requirements in the carrier agreements, setting long-term regional strategy, negotiating with carrier to receive benefits, monitoring and managing carrier performance, and identifying continuous improvement opportunities.


What will you do:


• You’ll act as key contact between carriers and Vodafone
• Being the subject matter expert, you’ll be simplifying Vodafone complexity for nominated carriers and region, as well for Vodafone Senior Account and Operations management
• You’ll be accountable for defining service requirements, monitoring and managing carrier performance
• You’ll negotiate the rules of engagement throughout the relationship lifecycle, influencing by recognizing their needs
• You’ll be reviewing supplier performance reports to proactively recognize areas of improvement, owning, driving and coordinating improvement plans
• You’ll formulate recommendations according to the strategic needs of Vodafone
• You’ll manage carrier on-boarding
• You’ll supervise projects and operations in a cross-functional environment
• You’ll manage processes aligned with ITIL including Service Level Management, Change Management and Continuous Service Improvement
• You’ll manage business critical escalations and provide consistent information to internal stakeholders


Requirements:


• Excellent relationship-building and -management skills
• Excellent communication, negotiation and influencing skills with a compromising approach
• Problem solving mind-set and proactive, willing to do attitude.
• Strategic thinking, striving for digital innovation
• Good overview of the international telecommunication industry, especially in fixed line business
• Experience in a customer-facing role preferably in the area of  Operations/Incident or Problem management/Change management/Service management/Supplier management
• Ability to gather, examine, and evaluate relevant commercial and technical information to select the best course of action from among various alternatives
• Experience in KPI reporting is a strong advantage
• Fluent written and spoken English is a must (C1), any other language is an advantage
• ITIL certification or equivalent knowledge at least on Foundation level

 

 

Why should you join us:

 


• Possible opportunity to travel abroad
• We provide working assets as laptop and mobile phone with Vodafone RED subscription
• Unravel your continuous process improvement mindset – new ideas are always listened to
• Internal coaching/mentoring culture
• Internal career opportunities
• Possibility to work from home

 

 

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.