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Business Technology Senior Implementation & Support Engineer

Posting Country:  Hungary
Date Posted:  28-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Business Technology Senior Implementation & Support Engineer
for our Technology Department

 


#Vodafonelife
At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

Your place in the team
Accountable for service deployment & operation of Vodafone Hungary’s enterprise fixed data and voice services. Responsible for the technical part of new service deployment and bespoke customer solution deployment with customer first mindset. Also responsible for continuous (7*24 hours) operation and maintenance of the Enterprise Core and Access network devices, services. On-call support out of business hours.

 

You will be involved in the following tasks
•    IP/VoIP connectivity technologies deploying & operation.
•    Creating low level design and implementation of complex cases.
•    Participating and managing in complex projects according to deployment and operational aspects.
•    Controlling the release/change of technical changes with support of other departments.
•    Continuous service improvement, updating design materials, such as LLD/configuration templates and other technical materials.
•    Performing administrative tasks related to services (up-to-date technical records, documentation of material usage, updating of monitoring systems).
•    Incident ticket managing for troubleshooting
•    Field operation (on site troubleshooting, replacing of endpoints, testing of technical parameters for Enterprise services)
•    Taking ownership the reported issues of the customers and seeing problems through to resolution.
•    Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
•    Keeping in touch and escalation towards technical support teams of the suppliers
•    Coordinating and supporting field service teams during the installation or replacing of endpoints (CPEs).
•    Equipment deployment in both Vodafone and customer premises.
•    Testing of new network devices and configurations in test lab.
•    Contributes to the Enterprise Network extension & development projects.
•    Contributes to new product development projects with deployment and operational aspects.
•    Cooperation and keep in touch with other team in VBTS
•    Supporting customer and core network operation
•    Mentoring for Deployment team

We are looking for you if you have
•    BSc. graduate in IT/Electrical & Electronics Engineering
•    10+ years of experience in O&M of IP/VoIP networks or in relevant fields
•    Experience in deploying & operation Enterprise fixed data & voice services
•    Experience in customer facing and design role
•    Excellent knowledge of the network components and protocols
•    CCNP or similar certification
•    One specialization
•    Hands-on experience with Linux / open-source environments
•    Experience with the following vendors (Cisco, Ciena, Juniper, Huawei, Oracle…)
•    Strong verbal and written English skills
•    Category “B” driving license
•    Ability to work independently
•    Ability to work in team
•    Excellent communication and conflict management skills
•    Highly motivated, customer focused individual
•    Can-do attitude, assertive personality

 

Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

 

Diversity and Inclusion
Vodafone is a company that values diversity. We believe that we can operate more successfully and effectively with diverse teams. Our aim is to build a culture where no one will be discriminated based on either their gender, age, cultural background or sexual identity, orientation. Vodafone is committed to support LGBT+ people at work.

 

The future is exciting. Ready?

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.