Állásajánlat megosztása

Business Technology Demand & Order Desk Expert

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Dátum: 2021.05.12.

Munkavégzés helye: Budapest, HU

Vállalat: Vodafone

Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Business Technology Demand & Order Desk Expert
for our Technology Department

 


#Vodafonelife
At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 

Your place in the team
E2E responsibility for fixed, IoT and mobile solutions in design phase, contract and order validation, manage external partners on project basis.

 

You will be involved in the following tasks
Pre-sales support:
•    E2E responsibility for standard design flows (fixed, mobile and IoT), preparing technical inputs for cost and time estimation by understanding the sales needs and gathering all the mandatory information from the AM/CCS/Support/Customer
•    Compile the cost estimation with the involvement of co-departments if necessary
•    Sales support on customer facing meetings during the presales phase
•    Manage the priorities of the surveys
•    Managing external partners (Vendors, 3rd parties) during the design phase, regular status meetings with subcontractors
•    Customer set-up in tools, placing orders, handling fiscal activities
•    Monitoring all ongoing estimations and their deadlines, escalate to project managers/Team Leader if SLA might be breached. Special focus on big tenders and projects
•    Responsible for channeling all the estimation requests into the official VBTS workflow
•    Interpretation of tender documents and RFx
•    Supporting new build and wholesales processes

 

Other:
•    Contract and order validation, supporting customers with administrative tasks
•    Process related backoffice support
•    Keeping project related administration up-to-date during the whole lifecycle
•    Participation in process improvements
•    Data filtering from internal reports and manage/control the internal process delays
•    C2 General
•    Preparing necessary SLA reports, decision materials
•    Internal trainings for Sales

We are looking for you if you have
•    Minimum 2 years project management experience in technical projects
•    2 years of experience in customer care/call center roles
•    Basic verbal and written English knowledge
•    Business relationship management skills, experience is effectively dealing with different
•    stakeholders
•    Good presentation, written and verbal communications skills
•    Assertive personality, good communication skills
•    Able to work independently and in groups
•    Highly motivated, customer focused individual
•    Previous experience in customer facing roles is an advantage

 

Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier

 

Diversity and Inclusion
Vodafone is a company that values diversity. We believe that we can operate more successfully and effectively with diverse teams. Our aim is to build a culture where no one will be discriminated based on either their gender, age, cultural background or sexual identity, orientation. Vodafone is committed to support LGBT+ people at work.

 

The future is exciting. Ready?