Állásajánlat megosztása

Application Support Expert

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Dátum: 2021.07.07.

Munkavégzés helye: Budapest, HU

Vállalat: Vodafone

Join Vodafone Hungary and build a better tomorrow!
We are looking for an
Application Support Expert
for our Technology Department


At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


Your place in the team
Second line support and maintenance of the IT applications and supervising role on supported application area. Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance. The activities include end user and daily first line maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part. Maintains direct vendor contact regarding third line maintenance support issues and fault tracking. Sets up systems and application monitoring tools for the first line maintenance service departments’ surveillance and trouble shooting. Prepares documentation and sets up of alarm systems with correlation rules. Checks that both user and vendor SLA’s are held. Suggest improvements in all areas he supports and maintains. 5x8 hours weekly and requested to do out of normal working hour on-call service in average a week a month.

You will be involved in the following tasks
•    Able to solve medium to high complexity applications related incidents coming from end-users or Supervision Center.
•    Logging incidents and their status in Operations Work Flow management System with collecting all related information (logs, reports, SQL queries)
•    Able to analyze impact of incident and communicate it to affected user areas and minimize it
•    Escalating applications related incidents towards application vendor (third line support and maintenance) and track status
•    Liaising with other second line operations groups and development to solve incidents
•    Suggest solution to solve the root cause (the problem) of the incident
•    Ensures that application operations SLA with end-users is held
•    Suggest changes
•    Supports and end-users in functionality of the applications
•    Provide consultation and informal trainings to end-users
•    User Management (creation, delete)
•    Defines daily application related tasks for first line support
•    Supports first line maintenance – AOC in executing application related operational tasks
•    Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts 
•    Can create complex monitoring scripts for application monitoring
•    Can manage complex operation task handover towards first line 
•    Provide consultation and informal trainings to first line maintenance
•    Escalates incidents and tracks resolution status
•    Checks if Application vendor SLA is held and escalates in case of vendor non-performance
•    Applies and makes sure that development and task handover / change management procedure is kept
•    Understands application support requirements towards developments and makes sure that they are acceptance tested
•    Makes sure that regression test for new developments takes place
•    Can suggest and applies changes in application on demand: e.g. reference data, operational parameters, bulk modification
•    Keeps track of application changes with version control and is makes sure that release management is kept
•    Participate in specialist trainings that related to supported applications and areas, study operations and user manuals, requests specialist trainings
•    Regularly checks performance of supported applications and areas if it keeps SLA
•    Escalate any performance issue towards development, Capacity Management group

What we offer
•    Cafeteria package & annual bonus 
•    Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•    100% home office opportunity, which will remain high even after the epidemiological circumstances 
•    Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University and LinkedIn Learning 
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 


Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. 
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.


Together we can