Állásajánlat megosztása

Application Support Expert

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Dátum: 2021.06.19.

Munkavégzés helye: Budapest, HU

Vállalat: Vodafone


Join Vodafone Hungary and build a better tomorrow!
We are looking for a
Application Support Expert
for our Technology Team

At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


Your place in the team
Responsible for the operation, support and maintenance in relationship to the company’s IT systems within the online domain (main applications included but not limited to Vodafone.hu, Electronic Bill Presenter, Online SelfCare, MobilePayments). 2nd line support and maintenance of IT applications and supervising role on supported application area. 2nd line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance. Sets up systems and application monitoring tools for the 1st line maintenance service departments surveillance and trouble shooting.

You will be involved in the following tasks
•    Able to solve medium to high complexity applications related incidents coming from end-users, Service Assurance, Application Monitoring Teams as well.
•    Second analysis: logging incidents and their status in Operations Work Flow management System with collecting all related information (log, report, heap/thread dump, SQL)
•    Able to analyse impact of incident and communicate it to affected user areas 
•    Liaising with other second line operations groups and development to solve incidents
•    Suggest solution to solve the root cause (the problem) of the incident
•    Supports and end-users in functionality of the applications
•    Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
•    Can create complex monitoring scripts for application monitoring
•    Application related reporting
•    Test support
•    Participation in developments and take over to operations
•    Participate in specialist trainings that related to supported applications and areas, study operations and user manuals, requests specialist trainings
•    Application tuning if configurable or makes suggestion to configuration tuning
•    Participate in projects
•    Supervising first line support / 16 monitoring and helpline staff

We are looking for you if you have
•    Broad IT background with emphasis on the application development and support cycle related methodologies and technologies
•    UNIX/LINUX knowledge
•    Experience with JAVA application server technologies 
•    Good written and oral communication skills both in Hungarian and English
•    SQL knowledge (MS/Oracle)
•    TCP/IP basics
•    ITIL knowledge
•    Good interpersonal skill, possibly experience of a multicultural environment
•    Experience in the development of business processes and procedures
•    Strong technical and analytical skills
•    Independent and proactive
•    Interest in the following technology and methodology areas: Dynatrace, Graylog, AWS, DevOps (CI/CD)

What we offer: 
•    Cafeteria package & annual bonus 
•    Home office opportunity 
•    Laptop & mobile phone (with RED unlimited voice and data tariff package) 
•    Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support) 
•    4 paid days leave/year for charity projects 
•    Other discounts (e.g. sport opportunities, eye-glass allowance) 
•    Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary. 
•    Learning opportunities with Vodafone University, LinkedIn Learning, Udemy trainings, Fit for Future Program (internal learning system for supporting professional development)
•    From autumn 2022 – new green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district)


Get to know us
If you want to know more about us and what we do, then
•    visit our website: https://careers.vodafone.com/
•    follow our career page on Facebook: www.facebook.com/VodafoneKarrier


Diversity and Inclusion
Vodafone is a company that values diversity. We believe that we can operate more successfully and effectively with diverse teams. Our aim is to build a culture where no one will be discriminated based on either their gender, age, cultural background or sexual identity, orientation. Vodafone is committed to support LGBT+ people at work.

The future is exciting. Ready?