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Advisor Fraud with Italian

Posting Country:  Romania
Date Posted:  24-Sep-2021
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

Role purpose:

The analyst's role is to prevent and stop all actions with potential risk that may generate financial losses or unpleasant experiences for Vodafone customers. It will ensure that the use of risk prevention and vigilance principles will support the achievement of the company's objectives and reduce losses of any kind, by identifying and analyzing IT threats that may have a financial impact on the company.

The analyst aims to identify behaviors that may indicate fraudulent intent and implement measures to prevent and control financial losses.

Through his activity, the customer service agent is responsible for maintaining a good image of Vodafone on the market.

With these activities, you will have a great impact on our business:

  • Monitoring the customer base, transactions and related services to identify suspected fraudulent activities. (Examples of types of fraud currently monitored: roaming fraud, internal fraud, abuse of services);
  • Detailed analyzes of cases at risk of fraud to confirm or not the intention of fraud;
  • Respects the provisions of the internal regulations and complies with the norms of conduct;
  • Regularly monitors transactions / actions that are reported as having a risk of fraud;
  • Manages customers with subscriptions, SMS services or high data traffic using local or international services that indicate the risk of fraud;


Maintaining a high standard in customer relations and solving complex problems, 

  • without requiring supervision or guidance, except in exceptional situations;
  • Contacting banks or card issuers to document and explore new methods of resolving fraud risk situations as well as contacting customers to validate the use of SIMs registered in the system;
  • Identifying new possible fraud behaviors and new methods of preventing or resolving fraud;

  With these skills, you are a great candidate:

  • Communication and analysis skills
  • Italian language - advanced (C1)
  • English - medium (B2)
  • Understanding Vodafone's telecommunications industry, products and services can be an advantage
  • MS Office skills

Experience in fraud prevention activities is an advantage

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.