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TL, Service Delivery & Support

Posting Country:  Romania
Date Posted:  02-Jul-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent with work from home stipulation (RO Only

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

  • Build a high performing Service Delivery & Support team, including recruitment, training, coaching and management of a team of specialists.
  • Develop of key project delivery processes and policies that could standardize different portfolios’ activities. Development of key performance indicators (KPIs) and reporting to drive performance.
  • Define, design and implement a governance and support new Projects / Initiatives implementation and insure Continuous Service Improvement at all operational levels.
  • Track the performance of the team and take responsibility for corrective actions and continuous improvement by driving an agenda of embedding simplicity and where possible, automation.

Daily activities:

  • Manage a team of 7 to 15 Project/Process/Service/Application Manager. Coach and mentor the junior members of the team
  • Continuously improve the ways of working, ensuring efficient delivery. Assign, track and monitor tasks till completion.
  • Manage the actions and work with stakeholders across the business that delivery impacts are mitigated
  • Operational and management reporting for the team activities
  • Identify, mitigate or escalate, report and monitor risks to their full resolution, so that business impact is minimal
  • Complex multicultural stakeholder management

Mandatory skills:

  • University degree in management, computer science/ electronic / telecommunications/engineering/management/ communication/economics.
  • Certification or in-depth knowledge of ITIL framework
  • Certification or knowledge of Prince 2  PMP, Agile, SAFE or similar
  • Budgeting & finance
  • Project/Service Management experience
  • People Management
  • Stakeholders & Communication Management
  • Strong organisational and co-ordination skills
  • Strong understanding of how to structure Service and performance management and techniques in a practical way to support Service and Projects delivery models


  • Work from Home – You can have home office 2 days per week
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus 
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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