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Service Support Integration Manager

Posting Country:  Romania
Date Posted:  13-Feb-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Your Day to day:

To be responsible with the successful coordination of the project process activities to integrate customer requested applications in the production and support IT Systems. The aim is to obtain the right balance between speed, cost and minimum operational impact activities by analyzing, planning, coordinating and monitoring the necessary teams and systems within customer’s IT environment. The result will be the support activation of the customer’s application and equipment.

With these activities you will have a great impact on our business:

  • Acts as  Single Point of Contact in the projects, coordinates all specific process activities for day to day activities and status.
  • Initiates Software  application integration by centralizing the requests and providing consultancy services on the mandatory Service Levels for each specific service
  • Plans and coordinates the transition process for the IT support services, belonging to local or global organizations, to the operations teams with permanent control over the costs. In order to achieve this goal, will plan the solution and the process to implement the application.
  • Executes the service support activation in all necessary systems by coordinating the necessary teams and resources, may them be internal or external
  • Monitors and controls the quality of the implemented applications in accordance with the business requirements with the support of the agreed KPI’s
  • Delivers the IT applications architecture in the IT support system, the incident management and the GO Live documents together with the official GO Live announcement

With these skills you are a great candidate:

  • Fluency in English( writing/speaking)
  • Familiarized with ITSM Remedy
  • Good understanding of the Telecommunications and IT Market
  • Strong analytical skills
  • Good presentation skills, relationship skills
  • Good understanding of ITIL methodology

Sounds like the perfect job? We’ve got even more to offer:

  • Work from Home – You can get to work remotely from anywhere you choose!
  • Medical and dental services
  • Life insurance
  • Dedicated employeephone subscription
  • Specialdiscounts for gyms and retailers
  • Annual Company Bonus 
  • Ongoing Education & Career Path
  • You get to work with trusted web-technology
  • Flexible Vacation

 

 

 

 

 

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.