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Service Delivery Manager

Posting Country:  Romania
Date Posted:  26-Jan-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

  • The Service Delivery Manager (SDM) is responsible for the successful design and delivery of (one or more) product development projects within the Digital Mobility portfolio. Delivery projects can be: local service design programs, rollout of operating models and its transition to in-life of customer operations teams and also its rollout into markets and partner markets.  
  • Responsibilities include: management of project definition and planning; cross functional delivery, at local and central level; spend management and reporting, issue track and resolution. Also impact assessment and implementation of changes to the existing Operational Model for Sell, Build and Run processes with the engagement of all stakeholders and transition to the operational teams. 
  • The Service Delivery Manager also acts as the single point of contact and coordination for the operational transition of the business processes and reporting into Service Delivery and Readiness team and the Project team.  The SDM will also work very closely with Product Owners, Developers, Testers with an Agile Scrum environment as well as interfacing with Operational stakeholders who are impacted by product feature developments.

With these activities, you will have a great impact on our business:

  • Manage the end to end design adaptation & delivery of services solutions to markets (VGE, Local Vodafone OpCos and Partner Markets). Ensuring products and solutions are fit for purpose and ready for service (supportable). 
  • Understand the products and business requirements for new product feature development and the impact over the Sell/Build/Run processes. 
  • Management of service/solution transition to “in-life”, multiple operation teams and market rollout, and ensuring in-life continuous service improvements activities can take place. 
  • Manage operational stakeholders and agree new processes through workshops, process walkthroughs and sign off sessions. 
  • Identify and ensure that the operational teams needs are addressed (product training needs, creation of local working instructions (LWI), awareness of new product releases and service improvements) 
  • Contribution in the Program Increment planning with strong estimates of the level of effort. 
  • Track and manage service delivery activities (risks, issues, actions).  Raise any issues within the Project Team in a timely manner. Self- sufficient to resolve most issues, but where appropriate escalate via the project manager

With these skills, you are a great candidate:

  • Strong background in managing product development and transition to in-life projects in the Telecom & Cloud industry in large Enterprise business; IT and Customer Operations experience would be an advantage. 
  • Experience of process and service design within an Agile environment and a track record of successful delivery. 
  • Ability to identify areas of inefficiencies in current working models and define & articulate improvements 
  • Proven track record of stakeholder engagement and management at all levels of the business. 
  • Ability to communicate complex messages in a simple way in a multicultural environment both management and working level. 
  • English (B2 or above) 
  • Any other foreign language an advantage. 
  • University degree, with preference on technology (engineering, telecommunications, computer science). 
  • Agile and Prince 2 or equivalent certification 
  • ITIL framework knowledge 
  • Excellent knowledge and understanding of the Telecommunications & IT industry with strong focus on business services and applications delivery 
  • Multi-national team leadership experience and proven ability to operate within a matrix organisation. 

Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety. 
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you!

Sounds interesting? Apply!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.