Share this Job

Operation Excellence Lead

Posting Country:  Romania
Date Posted:  14-Jan-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role Purpose

  • Drives the delivery of the OSS roadmap to ensure availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;
  • Simplification, automation. Drive process improvement, simplification, harmonization and automation by cooperating with the stakeholders and enabling relevant tool implementations
  • Operations excellence reports. Deliver a comprehensive service quality report (weekly, monthly and ad hoc) showing the performance of the country clusters and the related parties
  • Drives the delivery of the OSS roadmap to ensure availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;
  • Simplification, automation. Drive process improvement, simplification, harmonization and automation by cooperating with the stakeholders and enabling relevant tool implementations
  • Operations excellence reports. Deliver a comprehensive service quality report (weekly, monthly and ad hoc) showing the performance of the country clusters and the related parties.

Key Accountabilities

 

  • Solves problems through development of methods and approaches within defined policies;
  • Works effectively with colleagues across the delivery of new systems integrations, preventive maintenance and acceptance tests;
  • Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure incidents are solved within the time limit);
  • Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
  • Supports the process of ensuring customer SLA delivery, service availability, quality and continuity assurance;
  • Assists with consolidation of OSS function for European Networks, (incidents, problem and change management) for both fixed and mobile;
  • Maintains solid relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to network and operations as well as the associated budget;
  • Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions;
  • Understands the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration in case of faults;
  • May provide informal guidance to junior colleagues.

 

Core Competencies

 

  • Service and Delivery Management
  • Agile (Scrum/Kanban certification)
  • Dev Ops
  • Automation and Robotics
  • Cloud
  • Telecom Network Understanding
  • Network Security

 

Benefits

  • In this pandemic period we have 100% work from home for your safety!
  • After this pandemic period we have 2 days work from home per week
  • Medical & Dental Care Services
  • Life Insurance
  • Unlimited voice & data mobile subscription & special offers for terminals
  • Fuel card / Meal tickets / Private pension
  • Various special discounts (education, tourism, electronics, auto, etc.)
  • Access to sports clubs at special prices!

 

 

JOIN US!

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.