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Engineer 2nd Line Operations Packet Core

Posting Country:  Romania
Date Posted:  08-Apr-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose

2nd Line Operations of Packet Switch Network in a multi-vendor environment. 

Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for Packet Switch Network elements.

In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions.

Key accountabilities and decision ownership

  • Drive root causes analysis to identify corrective actions, including vendor support escalation, in order to achieve service and performance levels  restoration
  • Perform proactive maintenance activities to prevent incidents and constantly optimize the network
  • Solve network related Customer Complaints within SLA  (Tracing and debugging on various equipment  of Packet Core Networks (SGSN, GGSN, PCRF, DNS,etc)
  • Ability to manage incidents actions & resolution for critical cases ( identify ,analyze, coordinate all problematic points);
  • Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network

Core competencies, knowledge and experience

  • University degree: faculty of Electronics , Telecommunications and Information Technology
  • 1-2 years of experience in Telecommunication on similar position.
  • Detailed understanding of PS core protocols (IP, TCP, UDP, SCTP, GTP, Radius, Diameter, SIGTRAN, RANAP, GMM, Diameter)
  • Packet Switch network analysis and troubleshooting, problem and change management
  • Good knowledge of a mobile network architecture (2G, 3G, LTE) with experience in main vendors technologies (Ericsson, Cisco, Huawei)
  • Team working  oriented
  • English language (spoken and written)

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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