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Engineer 1st Line

Posting Country:  Romania
Date Posted:  22-Oct-2020
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Your day to day:

  • <span style="font-family:"Times New Roman",serif">1st Line Operations of Vodafone Network in a multi-vendor environment.
  • <span style="font-family:"Times New Roman",serif">Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
  • <span style="font-family:"Times New Roman",serif">Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
  • <span style="font-family:"Times New Roman",serif">In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

With these activities you will have a great impact on our business:

  • <span style="font-family:"Times New Roman",serif">24h/7days monitoring of the Vodafone Germany Fixed Network, using umbrella fault management systems and specific NMS’s;
  • <span style="font-family:"Times New Roman",serif">Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
  • <span style="font-family:"Times New Roman",serif">Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
  • <span style="font-family:"Times New Roman",serif">End to end Incident Management throughout the Incident lifecycle;
  • <span style="font-family:"Times New Roman",serif">Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
  • <span style="font-family:"Times New Roman",serif">Participates at internal and external training sessions in order to permanently improve his/her technical skills;
  • <span style="font-family:"Times New Roman",serif">Delivery of a world class customer service experience;
  • <span style="font-family:"Times New Roman",serif">Create and submit knowledge article to increase 1st time fix rates;
  • <span style="font-family:"Times New Roman",serif">Maintain & update NOC processes and procedures;
  • <span style="font-family:"Times New Roman",serif">Ensuring faults are escalated and resolved within the customer contracted Service Level;
  • <span style="font-family:"Times New Roman",serif">Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
  • <span style="font-family:"Times New Roman",serif">Maintaining and updating the fault management systems throughout the Incident lifecycle

With these skills you are a great candidate:

  • <span style="font-family:"Times New Roman",serif">Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
  • <span style="font-family:"Times New Roman",serif">Capable to understand and to work with different Windows applications (WEB - based);
  • <span style="font-family:"Times New Roman",serif">Good communication skills;
  • <span style="font-family:"Times New Roman",serif">Team working oriented;
  • <span style="font-family:"Times New Roman",serif">Gained an IT qualification e.g CCNA (or working towards);
  • <span style="font-family:"Times New Roman",serif">Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
  • <span style="font-family:"Times New Roman",serif">Good knowledge of English and German;
  • <span style="font-family:"Times New Roman",serif">Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;
  • <span style="font-family:"Times New Roman",serif">Nice to have: 1-2 years of experience in Operations and Maintenance activities.

Sounds like the perfect job? We’ve got even more to offer:

  • <span style="font-family:"Times New Roman",serif">Medical and dental services
  • <span style="font-family:"Times New Roman",serif">Life insurance
  • <span style="font-family:"Times New Roman",serif">Dedicated employee phone subscription
  • <span style="font-family:"Times New Roman",serif">Special discounts for gyms and retailers
  • <span style="font-family:"Times New Roman",serif">Annual Company Bonus 
  • <span style="font-family:"Times New Roman",serif">Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • <span style="font-family:"Times New Roman",serif">You get to work with tried and trusted web-technology
  • <span style="font-family:"Times New Roman",serif">Getting in on the ground floor of an technology changing company
  • <span style="font-family:"Times New Roman",serif">Flexible Vacation – Take time off when you need it, we trust you

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.