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2nd line Specialist, Interactive TV Systems

Posting Country:  Romania
Date Posted:  13-Jan-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Your day to day:

 

Troubleshooting

  • Troubleshoots and resolves complex technical issues in the IPTV / VTV production environments, providing top notch support for our customers.
  • Solves technical issues reported by the monitoring department (Front Office).
  • Performs emergency recovery actions for components in the IPTV / VTV infrastructure.
  • Captures logs and debug information from IPTV / VTV systems.
  • Documents temporary and permanent fixes that were deployed.
  • Develops custom scripts for the automation of certain operational tasks and service monitoring of the Interactive TV Systems.

 

Maintenance

  • Implements preventive maintenance actions.
  • Coordinates integration / acceptance testing for new network elements in the IPTV / VTV infrastructure.

Your day to day:

 

Configuration

  • Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV / VTV infrastructure.
  • Coordinates and is involved during the implementation of high-risk changes including network upgrade activities, software upgrades and IPTV / VTV infrastructure parameter changes, maintaining the quality of service and avoiding platform dysfunctionalities.

 

Professional Development

  • Regularly participates in internal and external training sessions in order to improve their technical skills.
  • Trains the monitoring operators (1st Line) and new employees in TV Operations.

With these skills, you are a great candidate:

  • Basic knowledge related to IPTV / OTT concepts and equipment.
  • Basic REST / SOAP API concepts and experience in usage of Postman (or other alternative tools).
  • Proven ability to capture and analyse system / network traces (e.g. Wireshark, Fiddler, Charles)
  • Full understanding of internet protocols like HTTP, RTP, RTCP, RTCP, RTMP, UDP, ARP, ICMP and CDN Technologies
  • Knowledge related to micro-services based architecture and containerization (Docker, Kubernetes).
  • Basic / Advanced Windows Server / Unix knowledge, Streaming / content management knowledge.
  • Understanding of network security practices including the use of VPNs, ACLs and firewalls.
  • Advanced communication skills, capability to work in a multi-national environment, advanced spoken/written English language knowledge.
  • 2-3 years of experience in IT System Administration / Telecommunication area, 1-2 years of experience in operations and support of Cloud / Microsoft / Linux / Virtualization infrastructures.
  • Technical studies: Faculty of Electronics, Telecommunications and Information Technology / Faculty of Automation and Computer Science.

Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
  • Medical and dental services.
  • Life insurance.
  • Dedicated employee phone subscription.
  • Special discounts for gyms and retailers.
  • Annual Company Bonus.
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills.
  • You get to work with tried and trusted web-technology.
  • Getting in on the ground floor of and technology changing company.
  • Flexible Vacation – Take time off when you need it, we trust you!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.