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Senior Manager - E2E Service Designer - Service Design - Bangalore

Posting Country:  India
Date Posted:  23-Feb-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role Description

The Enterprise IT Delivery department caters to IT/IS needs of four vertical business units in Vodafone Group Enterprise that include Vodafone Global Enterprise, Vodafone Carrier Services, Machine-to-Machine / Internet of Things, and Cloud & Hosting Services, each with their own portfolio of products and services. The function also build re-usable assets that cater to the IT/IS needs of Enterprise Business Units in a number of Vodafone Local Markets.


The Service Solution Designer will provide a step change in order to extend/complete strategic programmes (which covers - Enterprise Mobility, Unified Communications, Cloud & hosting and Fixed Connectivity) proposition to deliver an end to end customer experience lifecycle aligned with the Vodafone brand and industry best practises. Key focus will be to design, build, assure cost-to-serve standards and implement services operating models based on continuous improvement and right sourcing at worldwide level

Core competencies, knowledge and experience

  • Educated to degree level and/or relevant technical experience (preferably 8+ years) with a proven track record of delivering complex cross-domain IT/IS solutions architectures and designs in the telecommunications industry.
  • Strong service design background
  • Excellent Communication, Facilitation & Consultancy skills
  • Ability to understand customer journey encompassing Fulfilment, Assurance and billing and Processes in enough detail to communicate effectively with experts in those areas to enable delivery of product requirements
  • Awareness on Order Management / Service Provision processes - Service Assurance processes would be good.
  • Exposure working on UC (Unified Communications), Contact Centre and IPVPN products would be good.

Key accountabilities and decision ownership

  • Accountable for planning, feasibility, design and timely transition to in-life of Enterprise Products services’ E2E Customer Journey encompassing Fulfilment, Assurance and Billing.
  • Delivery of Services requirements, including As Is and Gap Analysis models, cost and competitive analysis, in order to create an information baseline that supports the definition and rollout of competitive services solutions to fulfil requirements.
  • Being able to manage small to medium scale service delivery for centrally provided/supported enterprise products.
  • Contribute actively in the Knowledge Management and Continuous Improvement

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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