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Technical Account Manager

Posting Country:  Greece
Date Posted:  10-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose

The jobholder will perform Presales Solutions Design for Networks and Fixed Telephony Solutions for private sector customers. The job holder will have the opportunity to develop expertise in new technologies/services (ex. SDWAN, Security, etc) and work closely with a wide network of key accounts. 

Key accountabilities and decision ownership

•    Find the solution and create a written technical solution proposal that meets customer requirements 
•    Presentation of services and solutions to customers
•    Achieve through cooperation and support of Vodafone’s business account managers the  commercial targets 
•    Perform daily customer visits, enquire with customer IT personnel & analyse customer needs 

Core competencies, knowledge and experience

•    Previous working experience in a similar position in a Telecommunications or IT company
•    To be able to compose solutions for WAN networking and telephony solutions 
•    Experience in technical writing for the above
•    Very good interpersonal skills and ability of fluent communication with customers and partners. 
•    Strong results orientation and flexibility to work under pressure & tight timelines
•    Ability and interest to learn about the latest business services and products.

Must have technical / professional qualifications

•    University degree in Telecoms/IT or related
•    Excellent command in writing and speaking of both Greek and English language

•    Postgraduate degree in Telecommunications or IT

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.