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CRM & Sales Engineer

Posting Country:  Greece
Date Posted:  04-Dec-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

IT BSS Engineer is end-to-end accountable for the design and delivery of high quality technical solutions & projects in the area of CRM.

Key accountabilities:

• Technical domain responsibility (fixed/ mobile).
• Drive the end-to-end technical solution across all BSS systems respecting architectural and security principles.
• Technical project management & IT solution planning.
• Vendor management & suppliers coordination in terms of project scope, technical solution, plan and cost.
• Participation in full Software Development lifecycle: 
• Business analysis & consulting.
• Requirements review & feasibility check.
• Effort estimation & project planning.
• Technical solution design & review based on architectural principles and standards.
• Build & testing close follow-up.
• Hypercare
• Work closely with other IT teams (PM, Business Engagement, Digital) and Business departments to deliver solutions on time and on budget with high quality.

Required core competencies:

• Demonstrated in-depth knowledge of Telecom industry. 
• Experience in delivering complex solutions in  BSS area in a matrix environment.
• Experience in CRM systems (Oracle Siebel preferred) with solid technical background.
• Good understanding of integration/API technologies.
• Experience in database technologies.
• Solid analytical and problem-solving skills.
• Highly self-motivated and methodical, with attention to detail. 
• Excellent teamwork and collaboration skills.
• Good time & priorities management.

Desired experience in:

• Both waterfall & agile development models
• Digital projects and technologies

Must have technical / professional qualifications:

• At least 6 years of similar experience.
• Higher education in Computer Science, Engineering or a relevant field. 
• Master Degree on IT related areas or business administration will be considered as an asset.
• Excellent written and verbal communications skills in both Greek & English. 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.